142 is active: a call to break the silence on violence
The number 142 for victims of violence is now active across Switzerland. Find out how it works and who can help you.
Contesto
In brief - Number 142 active in Switzerland for victims of violence - Free, confidential and 24/7 service - Specialized support in Ticino during office hours ## Key facts - What: Support number for victims of violence - When: Active from today - Where: Across Switzerland - Who: Department of Health and Social Affairs (DSS) - Cost: Free The 142 is active: a call to break the silence on violence From today, the number 142 is active across Switzerland, a line dedicated to supporting victims of violence and those close to them. The Department of Health and Social Affairs (DSS) presented the new service this morning at the Common Alarm Centre (CECAL) in Bellinzona, explaining its operation and access methods. The 142 offers a direct, simple, and immediate access point for those who have suffered physical, psychological, or sexual violence, both in public and private settings, ensuring timely support in moments of greatest need. Free, confidential, and available 24 hours a day, 7 days a week, the service provides qualified personnel for listening, counseling, and guidance. The operators accompany people in their first steps and, if necessary, direct them to the competent services on the territory, also offering initial concrete support. In Ticino, during office hours, calls are handled by the Service for Assistance to Victims of Crime (LAV Service), which guarantees specialized counseling. Outside office hours and on public holidays, the operators of the Federazione Cantonale Ticinese Servizi Autoambulanze (FCTSA) intervene, specifically trained to provide listening, support, and guidance. ### The role of DSS and FCTSA Councilor of State and Director of DSS Raffaele De Rosa emphasized that the introduction of the number 142 fits into the framework of national and canton...
Dettagli operativi
Practical implications for cross-border workers The activation of the number 142 represents a significant step in supporting victims of violence, including cross-border workers who work in Ticino. This service offers immediate and confidential support, which can be particularly useful for those in emergency situations or in need of guidance towards the competent services. For cross-border workers, it is important to know that the service is free and available 24/7. This means that, regardless of the time or day, they can contact the number 142 to receive help. Additionally, the service is managed by qualified personnel who can provide specialized advice and guidance towards local services. ### Comparison with the previous situation Before the activation of the number 142, victims of violence in Ticino had to rely on an existing network of services that, however, did not offer immediate and centralized access. With the introduction of the new number, the DSS has created a single point of access that simplifies the process of requesting help and ensures timely support. ### Concrete scenarios Imagine being a cross-border worker in Ticino and finding yourself in a situation of domestic violence. Before the activation of the number 142, you would have had to search for information on available services and contact them individually. Now, you can simply call 142 and receive immediate support that will guide you to the services most suitable for your needs. ### Concrete procedures 1. Contact 142: In case of need, call the number 142 to receive immediate support. 2. Receive advice: Qualified personnel will provide you with listening, advice, and guidance towards the competent services. 3. Obtain concrete support: If necessary, the service will direct you to emergency se...
Punti chiave
What to do now If you find yourself in a situation of violence or know someone who is a victim, do not hesitate to contact the number 142. This service was created to provide immediate and confidential support, ensuring direct access to the competent services. ### Next steps 1. Call 142: In case of emergency, call the number 142 immediately to receive support. 2. Get information: Visit the website www.ti.ch/lav for more details on the services offered and the ways to contact them. 3. Talk to an expert: If you need specialized advice, contact the LAV Service during office hours. 4. Use the calculator: To get an idea of your options and the services available, use the calculator on our website. ### Conclusion The activation of the number 142 represents an important step in supporting victims of violence in Ticino. This service offers immediate and confidential access to qualified support, ensuring timely help in moments of greatest need. Do not hesitate to contact the number 142 if you or someone you know needs help. Source: tio.ch
Punti chiave
{"q":"What should I do in case of an emergency?","a":"In case of imminent danger, immediately contact the police at 117 or the ambulance at 144. The number 142 is not an emergency number, but it offers support and guidance towards the competent services."},{"q":"Who manages the 142 service in Ticino?","a":"During office hours, calls are handled by the Service for Victims of Crime (LAV Service). Outside office hours and on public holidays, operators from the Federazione Cantonale Ticinese Servizi Autoambulanze (FCTSA) intervene."},{"q":"How can I get more information about the 142 service?","a":"For more information, visit the website [www.ti.ch/lav, where you will find details about the services offered, contact methods, and thematic insights."}]
Frequently Asked Questions
- What should I do in case of an emergency?
- In case of imminent danger, immediately contact the police at 117 or the ambulance at 144. The number 142 is not an emergency number, but it offers support and guidance towards the competent services.
- Who manages the 142 service in Ticino?
- During office hours, calls are handled by the Service for Victims of Crime (LAV Service). Outside office hours and on public holidays, operators from the Federazione Cantonale Ticinese Servizi Autoambulanze (FCTSA) intervene.
- How can I get more information about the 142 service?
- For more information, visit the website [www.ti.ch/lav](nav:lav), where you will find details about the services offered, contact methods, and thematic insights.