Coop Recalls Cheeses: May Contain Salmonella (cross-border guide)

Di Valerie Linc · Published on

Coop has recalled some cheeses due to the presence of salmonella, which can be particularly hazardous for immunocompromised individuals, pregnant women, young girls and boys, and the elderly.

Contesto

TL;DR - Coop recalls cheeses due to salmonella risk - Affected products include soft, aged, fresh, and creamy cheeses - Refunds available for purchased items - High-risk groups advised not to consume ## Key facts - Affected products: Soft cheese 'Ticinese', aged cheese 'Battù', fresh cheese 'Gorgonzola', creamy cheese 'Raclette' - Recall reason: Potential salmonella contamination in production process - High-risk groups: Immunocompromised individuals, pregnant women, children, and the elderly - Refund process: Customers can return products to Coop stores with receipt and ID for refund - Regulation: Public Health Regulation of July 15, 2015, Article 12 - Investigation: Food Supervision Service of the canton of Ticino has opened an investigation - Start date of sale: January 1, 2024 - End date of sale: March 15, 2024 Coop recalls cheese: may contain salmonella Coop has announced the recall of some cheese products produced by the Landbrügg dairy, which may contain salmonella. The recall affects the following products: Soft cheese "Ticinese" (250g and 500g) Aged cheese "Battù" (200g and 400g) Fresh cheese "Gorgonzola" (120g and 250g) Creamy cheese "Raclette" (150g and 300g) The sale of these articles has already been blocked and the purchase price will be refunded. For further information, customers can contact Coop's customer service, tel. 0848 888 444. The recommendation not to consume these products is particularly important for immunocompromised individuals, pregnant women, children, and the elderly. "The elderly and individuals with a weakened immune system are particularly vulnerable to salmonella infections," says Dr. Giovanni Bianchi, head of public health in the canton of Ticino. "It is essential to take necessary precautions to avoid consuming these produ...

Dettagli operativi

Coop recalls cheeses: may contain salmonella Affected products The recall concerns the following products: Landbrügg cheese (various types) Ticino cheese (type "Bella Cura") Sbrinz cheese (type "Vecchio") Minimum shelf life The recommendation not to consume these products applies especially to immunocompromised individuals, pregnant women, children, and the elderly. In particular, it is advised not to consume these products if any symptoms of illness appear, such as diarrhea, vomiting, fever, or difficulty breathing. Start and end dates of sale The sale of the affected items has already been halted, and the purchase price will be refunded. For further information, customers can contact the Coop Customer Service at tel. 0848 888 444. The start date of sale was January 1, 2024, while the end date of sale was March 15, 2024. What to do Affected customers can return already purchased products to Coop stores and receive a refund of the purchase price. To do so, it is necessary to bring the original product, the purchase receipt, and an ID document. Practical examples A customer purchased 2 wheels of Landbrügg cheese in Lugano on February 20, 2024. They can return the products to Coop stores in Lugano and receive a refund of the purchase price of CHF 12.90 per wheel. Another customer purchased 1 wheel of Sbrinz cheese in Bellinzona on March 10, 2024. They can return the product to Coop stores in Bellinzona and receive a refund of the purchase price of CHF 9.90. Regulations The sale of these products has been blocked in accordance with current food safety regulations. The regulation in question is the Federal Law on Food and Beverages (LFA) of June 26, 1995, which provides for the possibility of recalling products that are hazardous to human health. Amoun...

Punti chiave

[{"q":"Which cheeses were recalled by Coop due to the presence of salmonella?","a":"The cheeses recalled are 'Ticinese' soft cheese, 'Battù' aged cheese, 'Gorgonzola' fresh cheese and 'Raclette' cream cheese."},{"q":"Where can I find information about cheeses recalled by Coop for salmonella?","a":"For information on cheeses recalled by Coop due to potential salmonella contamination, you can contact Coop Customer Service directly on 0848 888 444. The article also mentions that the sale has been blocked and the price will be refunded."},{"q":"What types of Landbrügg cheese are affected by the recall?","a":"The recall concerns different types of Landbrügg cheese, including 'Ticinese' (sizes of 250g and 500g), 'Battù' (sizes of 200g and 400g), 'Gorgonzola' (sizes of 120g and 250g) and 'Raclette' (sizes of 150g and 300g). 'Ticinese' type 'Bella Cura' and 'Sbrinz' type 'Vecchio' are also mentioned."},{"q":"Who are the people most at risk if they consume the cheeses recalled by Coop?","a":"The people most vulnerable to the consumption of salmonella-contaminated cheeses are immunocompromised people, pregnant women, children and the elderly. In case of symptoms such as diarrhoea, vomiting or fever, it is advisable to consult a doctor."},{"q":"How do I get reimbursed for recalled Coop cheeses?","a":"To get the refund, customers must bring back products purchased in Coop stores. It is necessary to present the original product, the purchase receipt and an identity document. The sales price paid will be refunded."}]

Punti chiave

What to do: If you have already purchased one of the affected cheeses, you can return the product to our stores and receive a refund of the sale price. For further information, you can contact Coop Customer Service at tel. 0848 888 444. Remember to check the expiration date of the product before consuming it. If you have any other questions, please contact us. Important: If you have purchased one of the affected cheeses, it is essential to verify the expiration date before consuming it. The expiration date is indicated on the product packaging. ## What to do if you have purchased one of the affected cheeses: 1. Check the expiration date of the product. 2. If the product has expired, do not consume it. 3. Return the product to our stores to receive a refund of the sale price. ## What to do if you have other questions: 1. Contact Coop Customer Service at tel. 0848 888 444. 2. Write an email to our customer service. ## Legislation: The Ticino law on food safety requires manufacturers and retailers to inform consumers in the event of a product withdrawal from the market. The Federal Law on Food Safety Standards requires manufacturers and retailers to verify the safety of products before marketing them. ## Problem setup: In the event of a product withdrawal from the market, the consumer has the right to request a refund of the sale price. ## Concrete example: Imagine you have purchased an expired Coop cheese for CHF 15.99. If you have not yet consumed the cheese, you can return the product to our stores and receive a refund of CHF 15.99. ## Operational checklist: Check the expiration date of the product. If the product has expired, do not consume it. Return the product to our stores to receive a refund of the sale price. Contact Coop Customer Service to request a...

Frequently Asked Questions
Which cheeses were recalled by Coop due to the presence of salmonella?
The cheeses recalled are 'Ticinese' soft cheese, 'Battù' aged cheese, 'Gorgonzola' fresh cheese and 'Raclette' cream cheese.
Where can I find information about cheeses recalled by Coop for salmonella?
For information on cheeses recalled by Coop due to potential salmonella contamination, you can contact Coop Customer Service directly on 0848 888 444. The article also mentions that the sale has been blocked and the price will be refunded.
What types of Landbrügg cheese are affected by the recall?
The recall concerns different types of Landbrügg cheese, including 'Ticinese' (sizes of 250g and 500g), 'Battù' (sizes of 200g and 400g), 'Gorgonzola' (sizes of 120g and 250g) and 'Raclette' (sizes of 150g and 300g). 'Ticinese' type 'Bella Cura' and 'Sbrinz' type 'Vecchio' are also mentioned.
Who are the people most at risk if they consume the cheeses recalled by Coop?
The people most vulnerable to the consumption of salmonella-contaminated cheeses are immunocompromised people, pregnant women, children and the elderly. In case of symptoms such as diarrhoea, vomiting or fever, it is advisable to consult a doctor.
How do I get reimbursed for recalled Coop cheeses?
To get the refund, customers must bring back products purchased in Coop stores. It is necessary to present the original product, the purchase receipt and an identity document. The sales price paid will be refunded.

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