Operations Manager, ZCAM — Zurich Insurance (sede Ticino)
- Lieu
- Lugano
- Contrat
- full-time
- Publié
- Aujourd'hui
Vue d’ensemble du poste
Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
Then this job is definitely something for you.
- Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
- Then this job is definitely something for you.
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
Responsabilités principales
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
- Ensure service stability, SLA/OLA adherence, availability targets, and operational health across the production landscape
- Own the resource model for the wider RUN team.
- Plan, allocate, and manage capacity across internal staff and external partners to ensure adequate coverage for BAU operations, incident response, peak periods, and planned maintenance windows
- Lead incident response and resolution processes; ensure root cause analysis and problem management drive sustainable fixes and reduce repeat incidents.
- Maintain escalation paths and on-call structures
- Define, monitor, and report on SLAs, OLAs, and KPIs for production services.
- Drive accountability for service performance and initiate corrective actions where targets are at risk.
- Systematically identify and eliminate operational inefficiencies, recurring issues, and manual toil.
Processus de candidature
- We look forward to receiving your online application.
- Zurich supports flexible working arrangements and recognizes that talent comes in many forms.
- Please feel free to discuss any flexibility needs during the interview process.
- At Zurich, we challenge the status quo and focus on what can go right.
- We are an equal opportunity employer that values diversity, individuality and collaboration. Why Zurich
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Entreprise et contexte
- As Operations Manager, you will be part of an agile delivery unit to power data-driven decisions and advancing the data and analytics capabilities of the Zurich organization.
- By leveraging new technology, the ZCAM (Zurich Customer Active Management) unit ensures that all stakeholders in the organization can efficiently access leverage data and use modern technologies to enable the business to be truly customer centric.
- As an Operations Manager you own the production operations of existing setups leading a wider cross-functional team of internal resources and external partners.
- Within our chapter-based delivery model, you are the single point of accountability for production operations ensuring that all live solutions meet agreed service levels, that the RUN team is effectively resourced and managed, and that operational excellence is continuously advanced.
- You drive the adoption of Agentic AI and automation to enhance production resilience, reduce manual intervention, and future-proof our operations.
- You act as the connective tissue between chapter leads, product teams, vendors, and senior leadership on all matters relating to production stability, operations resourcing and operational performance.
Détails supplémentaires
- Manage performance, onboarding, and skill development for production operations roles.
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle Additional information
- We are an equal opportunity employer that values diversity, individuality and collaboration.
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid Schedule: Full Time Recruiter name: Vesna Pivk
Notes et contenu original
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle
- Additional information
- Why Zurich
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): SI
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Vesna Pivk
Questions sur cette offre
Quel salaire propose Zurich Insurance (sede Ticino) pour ce poste ?
Zurich Insurance (sede Ticino) indique CHF 79 500 - 135 000 bruts par an pour ce poste à Lugano. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Zurich Insurance (sede Ticino) ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Zurich Insurance (sede Ticino) pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin du permis G pour postuler à ce poste au Tessin en tant que frontalier italien ?
Oui, si vous résidez en Italie dans la zone frontalière des 20 km. L'employeur suisse dépose la demande de permis G à l'office cantonal des migrations du Tessin après signature du contrat — la première délivrance prend 2-6 semaines, puis renouvellement annuel automatique tant que l'emploi se poursuit. Un retour hebdomadaire à votre domicile italien est requis pour conserver le statut. Remarque : cette offre autorise le télétravail — au-delà de 25 % du temps, la base de sécurité sociale peut basculer vers l'Italie ; vérifiez la part convenue avec les RH avant de signer.
Comment postuler à ce poste chez Zurich Insurance (sede Ticino) ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Zurich Insurance (sede Ticino) sur careers.zurich.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
