Team Lead / Asst Manager - Senior Collections Specialist — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
Role overview
Job Purpose
To lead Collections Team in managing end-to-end collections process.
This role is responsible for ensuring accurate bad debt recovery, timely resolution of unmatched transactions, broker reconciliation, audit readiness, and continuous process improvement.
- Job Purpose:
- To lead Collections Team in managing end-to-end collections process.
- Key Responsibilities
- Lead and manage daily collections and bad debts recovery processes Handling Direct and Non-Direct accounts
- Experience in General Insurance, Financial Services, or Shared Services environment is an advantage.
- Intermediate or Advanced Excel and analytical skills.
Main responsibilities
- Key Responsibilities
- Lead and manage daily collections and bad debts recovery processes Handling Direct and Non-Direct accounts
- Monitor and resolve unmatched receipts, journals, payments and DKOs Monthly meetings with stakeholders
- Perform monthly brokers statement reconciliations and communicate with stakeholders on unreconciled items
- Review and approve premium and commission refunds and DKOs (Direct Knock -Off)
- Handling the annual bad debt write-off process and unclaimed monies in accordance with company policies and regulatory requirements
- Act as the escalation point for complex collection, unmatched and reconciliation issues
- Support internal and external audits by ensuring complete and accurate documentation
- Attend to ad hoc requests and operational matters as required
- Collaborate with Finance, Underwriting, Operations, IT, and other stakeholders to resolve issues and improve processes
Key requirements
- Experience in General Insurance, Financial Services, or Shared Services environment is an advantage.
- Intermediate or Advanced Excel and analytical skills.
- Excellent communication, stakeholder management, and problem-solving abilities.
Application process
- We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.
Additional details
- Lead and manage daily collections and bad debts recovery processes Handling Direct and Non-Direct accounts
- Monitor and resolve unmatched receipts, journals, payments and DKOs Monthly meetings with stakeholders
- Participate in system enhancements, UAT activities, automation initiatives, and process improvement projects
- Bachelor's Degree in Accounting, Finance, Business Administration and Business Management
- Let’s continue to grow together! Schedule: Full Time
Notes and original content
- Lead and manage daily collections and bad debts recovery processes
- Handling Direct and Non-Direct accounts
- Monitor and resolve unmatched receipts, journals, payments and DKOs
- Monthly meetings with stakeholders
- Requirements
- Let’s continue to grow together!
- Location(s): MY
- Kuala Lumpur, MY
- Remote Work
- Schedule: Full Time
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 142'000 - 249'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status. Note: this listing allows remote work — teleworking above 25 % of your time can shift your social-security base to Italy, so confirm the agreed remote share with HR before signing.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
