Customer Analytics Officer — Cornèr Banca
NewCHF 85'500 - 150'000
Cornèr Banca · Lugano (TI)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 85'500 - 150'000
Role overview
We are looking for an experienced and detail-oriented professional to join our team within a dynamic banking environment.
- We are looking for an experienced and detail-oriented professional to join our team within a dynamic banking environment.
- Key Responsibilities
- Work closely together with marketing and digital transformation specialists to understand their needs in terms of data to operate and steer their marketing strategies.
- Bachelor’s or Master’s degree in Data Analytics, Statistics, Computer Science or a related field.
- Very strong background in data analysis, including multivariate statistical methods and forecasting models.
Main responsibilities
- Key Responsibilities
- Work closely together with marketing and digital transformation specialists to understand their needs in terms of data to operate and steer their marketing strategies.
- Develop customer behavioral profiling based on demographic, product usage and and multi-channel touchpoints data (from digital to call center).
- Utilize machine learning, statistical modeling and feature engineering techniques to develop powerful response predictive models that anticipate customer responses and behaviors.
- Develop Business Intelligence dashboards to track customer portfolio KPIs, digital adoption and marketing initiatives performance
- Become the data steward of reference for customers and touchpoint data.
- Collaborate with Information Management specialists to ensure data integrity and effective data modeling.
- Bachelor’s or Master’s degree in Data Analytics, Statistics, Computer Science or a related field.
- Very strong background in data analysis, including multivariate statistical methods and forecasting models.
- 2+ years of experience in Data Analytics, in the financial Industry is an advantage.
Key requirements
- Bachelor’s or Master’s degree in Data Analytics, Statistics, Computer Science or a related field.
- Very strong background in data analysis, including multivariate statistical methods and forecasting models.
- 2+ years of experience in Data Analytics, in the financial Industry is an advantage.
- Excellent skills in working with relational databases; proven advanced SQL knowledge, with BigQuery is an advantage.
- Excellent knowledge of the programming language Python and the related libraries for scientific computing (in particular pandas, numpy and scikit-learn) Advanced knowledge of MS Excel
- Knowledge of a modern BI tool like MS Power BI is an advantage.
- Knowledge of the IBM SPSS data analytics software or similar is an advantage.
- Analytical and solution oriented mindset, excellent problem solving abilities Self-motivated and proactive personality
- Outstanding communication skills. Fluency in Italian, English and German required. Workplace: Lugano/Zurich
Application process
- Develop robust scheduled data feeding procedures by extracting data from multiple data sources, perform data preparation and apply ML models.
Additional details
- Excellent knowledge of the programming language Python and the related libraries for scientific computing (in particular pandas, numpy and scikit-learn) Advanced knowledge of MS Excel
- Analytical and solution oriented mindset, excellent problem solving abilities Self-motivated and proactive personality
- Fluency in Italian, English and German required. Workplace: Lugano/Zurich
Notes and original content
- Excellent knowledge of the programming language Python and the related libraries for scientific computing (in particular pandas, numpy and scikit-learn)
- Advanced knowledge of MS Excel
- Analytical and solution oriented mindset, excellent problem solving abilities
- Self-motivated and proactive personality
- Fluency in Italian, English and German required.
- Workplace: Lugano/Zurich
