Responsible Governance Projects and Quality of Services — EPFL
- Location
- Lausanne
- Contract
- full-time
- Posted
- Yesterday
Role overview
Context and Mission
The Vice-President for Operations manages all the activities that make campuses live on a daily basis — restoration, information systems, security, operation, library and scientific information — and plans to develop its infrastructure for the future.
The Vice-President for Operations manages an annual budget of CHF 200 million for a portfolio of approx. 200 projects and approximately 400 employees.
- Context and Mission
- The Vice-President for Operations manages all the activities that make campuses live on a daily basis — restoration, information systems, security, operation, library and scientific information — and plans to develop its infrastructure for the future.
- Main tasks and responsibilities Your tasks and responsibilities will be:
- Articulation Projects-Services: Ensure consistency between new projects (constructions, renovations, SI, etc.) and their operational impact on the quality of services delivered to EPFL units.
Main responsibilities
- Main tasks and responsibilities Your tasks and responsibilities will be:
- Articulation Projects-Services: Ensure consistency between new projects (constructions, renovations, SI, etc.) and their operational impact on the quality of services delivered to EPFL units.
- Piloting the process of project entry into portfolios: Conduct the entire Demand Management process, manage its planning and conduct with key stakeholders.
- Governance and methodological compliance: Ensure adherence to processes, milestones and methodological quality throughout the life cycle of the Vice-President's project and service portfolios.
- Quality and satisfaction management: Develop and monitor performance indicators (KPIs) measuring the health of major projects and the perceived quality of service delivery by users.
- Continuous improvement: pilot and lead cross-cutting initiatives and projects to continuously improve the quality, fluidity and efficiency of the Vice-President's services. Profile
- Training: Advanced university training in information systems or other relevant fields, supplemented by basic training in data science;
- Further training in business management or quality management is a valuable asset. Experience:
- Strong proven experience (5 years minimum) combining complex project management (Hermès, PMP, Prince or title deemed equivalent to a key asset) and service delivery (Service Delivery).
- Demonstrated competencies in establishing governance frameworks.
Additional details
- Main tasks and responsibilities Your tasks and responsibilities will be:
- Continuous improvement: pilot and lead cross-cutting initiatives and projects to continuously improve the quality, fluidity and efficiency of the Vice-President's services.
- Further training in business management or quality management is a valuable asset.
- Significant experience in monitoring performance indicators (KPIs) and continuous process improvement. Behavioural and Relationship Skills:
- Rigor and agility: exemplary methodological rigor, autonomy, proactivity and proven ability to manage several demanding priorities under pressure. Language and editorial skills:
- Culture and affinities: A strong interest in the ecosystems of training, research, innovation and university campuses. A dynamic and international working environment
Notes and original content
- Main tasks and responsibilities
- Your tasks and responsibilities will be:
- Experience:
- Significant experience in monitoring performance indicators (KPIs) and continuous process improvement.
- Behavioural and Relationship Skills:
- Rigor and agility: exemplary methodological rigor, autonomy, proactivity and proven ability to manage several demanding priorities under pressure.
- Language and editorial skills:
- Culture and affinities: A strong interest in the ecosystems of training, research, innovation and university campuses.
- A dynamic and international working environment
Questions about this listing
What salary does EPFL offer for this role?
EPFL lists CHF 60'500 - 91'500 gross per year for this position in Lausanne. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does EPFL offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with EPFL during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Vaud?
EU/EFTA residents living in the border zone of the country adjoining Canton Vaud can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Vaud's cantonal migration office or with HR during the application.
How do I apply for this position at EPFL?
Use the "Apply now" button on this page — it links directly to EPFL's original listing at careers.epfl.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
