Operations Manager, ZCAM — Zurich Insurance (sede Ticino)
- Ort
- Lugano
- Vertrag
- full-time
- Veröffentlicht
- Gestern
Rollenüberblick
Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
Then this job is definitely something for you.
- Are you a motivated and innovative person, interested in working on strategic projects for one of the largest global insurers?
- Then this job is definitely something for you.
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
Hauptaufgaben
- Key Responsibilities
- Production Operations Ownership: Own end-to-end accountability for production operations across all live Claims and Automation solutions.
- Ensure service stability, SLA/OLA adherence, availability targets, and operational health across the production landscape
- Own the resource model for the wider RUN team.
- Plan, allocate, and manage capacity across internal staff and external partners to ensure adequate coverage for BAU operations, incident response, peak periods, and planned maintenance windows
- Lead incident response and resolution processes; ensure root cause analysis and problem management drive sustainable fixes and reduce repeat incidents.
- Maintain escalation paths and on-call structures
- Define, monitor, and report on SLAs, OLAs, and KPIs for production services.
- Drive accountability for service performance and initiate corrective actions where targets are at risk.
- Systematically identify and eliminate operational inefficiencies, recurring issues, and manual toil.
Bewerbungsprozess
- We look forward to receiving your online application.
- Zurich supports flexible working arrangements and recognizes that talent comes in many forms.
- Please feel free to discuss any flexibility needs during the interview process.
- At Zurich, we challenge the status quo and focus on what can go right.
- We are an equal opportunity employer that values diversity, individuality and collaboration. Why Zurich
- At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Unternehmen und Kontext
- As Operations Manager, you will be part of an agile delivery unit to power data-driven decisions and advancing the data and analytics capabilities of the Zurich organization.
- By leveraging new technology, the ZCAM (Zurich Customer Active Management) unit ensures that all stakeholders in the organization can efficiently access leverage data and use modern technologies to enable the business to be truly customer centric.
- As an Operations Manager you own the production operations of existing setups leading a wider cross-functional team of internal resources and external partners.
- Within our chapter-based delivery model, you are the single point of accountability for production operations ensuring that all live solutions meet agreed service levels, that the RUN team is effectively resourced and managed, and that operational excellence is continuously advanced.
- You drive the adoption of Agentic AI and automation to enhance production resilience, reduce manual intervention, and future-proof our operations.
- You act as the connective tissue between chapter leads, product teams, vendors, and senior leadership on all matters relating to production stability, operations resourcing and operational performance.
Weitere Details
- Manage performance, onboarding, and skill development for production operations roles.
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle Additional information
- We are an equal opportunity employer that values diversity, individuality and collaboration.
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid Schedule: Full Time Recruiter name: Vesna Pivk
Notizen und Originalinhalt
- Acts with integrity, confidence, accountability and demonstrates sound business ethics and consistently adheres to, and promotes these throughout the project lifecycle
- Additional information
- Why Zurich
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): SI
- Remote working: Hybrid
- Schedule: Full Time
- Recruiter name: Vesna Pivk
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Zurich Insurance (sede Ticino) für diese Stelle?
Zurich Insurance (sede Ticino) gibt CHF 79'500 - 135'000 brutto pro Jahr für diese Position in Lugano an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Zurich Insurance (sede Ticino)?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Zurich Insurance (sede Ticino), da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich als italienischer Grenzgänger die G-Bewilligung für diese Tessiner Stelle?
Ja, sofern Sie in Italien innerhalb der 20-km-Grenzzone wohnen. Der Schweizer Arbeitgeber beantragt die G-Bewilligung nach Vertragsunterzeichnung beim Migrationsamt des Kantons Tessin — die Erstausstellung dauert 2-6 Wochen, danach automatische jährliche Verlängerung, solange das Arbeitsverhältnis besteht. Eine wöchentliche Rückkehr zum italienischen Wohnsitz ist für den Status erforderlich. Hinweis: Diese Stelle erlaubt Homeoffice — Telearbeit über 25 % der Arbeitszeit kann die Sozialversicherungsbasis nach Italien verschieben; klären Sie den vereinbarten Anteil vorab mit HR.
Wie bewerbe ich mich für diese Stelle bei Zurich Insurance (sede Ticino)?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Zurich Insurance (sede Ticino) unter careers.zurich.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
