Account Manager — FELFEL

CHF 101'500 - 154'000

FELFEL · Zürich (ZH)

Categoria: Commerciale Contratto: full-time Salario: CHF 101'500 - 154'000

LohnCHF 101'500 - 154'000

NICE TO MEET YOU! IN SHORT

Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80

100%) in Zurich, you will be at the heart of our customer journey.

NICE TO MEET YOU! IN SHORT
Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80
YOUR RESPONSIBILITIES
Own and manage a large portfolio of clients from post trial engagement to renewal.
2+ years of professional experience in client success, account management, or a similar customer-facing role.
Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary

YOUR RESPONSIBILITIES
Own and manage a large portfolio of clients from post trial engagement to renewal.
Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
Drive organic growth actively within your segment to maximize account potential and business value.
Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
Contract negotiations, account reviews, and renewal or termination processes.
Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes. WHAT TO EXPECT

2+ years of professional experience in client success, account management, or a similar customer-facing role.
Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
Proactive, solution-oriented mindset with a sense of hospitality
Excellent interpersonal and communication skills to connect effectively with various stakeholders.
Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. Fluency in German and English
Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings.
After all, FELFEL is about good food.
Valid work permit or Swiss passport. YOU WILL BE MEASURED BY Net Revenue Retention (NRR) Churn Rate Portfolio Growth (Cross-sell/Upsell) Client Health Score Customer Satisfaction (CSAT or NPS) OUR BENEFITS
Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
5 weeks holiday per year, as well as the chance to buy an extra week of vacation
Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day

Ready to apply? NOW ABOUT US
FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.
With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day.
Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013.
Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.
www.felfel.ch FELFEL VALUES

Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (80
Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.
Proven track record of efficiently managing and growing a large, diverse client portfolio. Confident use of CRM tools is necessary
Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships. Fluency in German and English
Valid work permit or Swiss passport. YOU WILL BE MEASURED BY Net Revenue Retention (NRR) Portfolio Growth (Cross-sell/Upsell) Client Health Score Customer Satisfaction (CSAT or NPS)

NICE TO MEET YOU!
Are you a proactive relationship builder who thrives in a dynamic environment?
As our Account Manager (80
WHAT TO EXPECT
YOUR PROFILE
Proven track record of efficiently managing and growing a large, diverse client portfolio.
Confident use of CRM tools is necessary
Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
Fluency in German and English
Valid work permit or Swiss passport.

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