Gestionnaire adjoint des réservations (m/w/d) — Kulm Hotel St. Moritz
NouveauCHF 79 000 - 120 000
Kulm Hotel St. Moritz · Pontresina (GR)
- Lieu
- Pontresina
- Contrat
- full-time
- Publié
- Aujourd'hui
SalaireCHF 79 000 - 120 000
Vue d’ensemble du poste
Assistant Reservations Manager (m/w/d) — Kulm Hotel St.
Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden).
Pensum: 100%.
- Assistant Reservations Manager (m/w/d) — Kulm Hotel St.
- Moritz (Grand Hotel Kronenhof), Pontresina (Engadin, Graubünden).
- Mentalité de vente: compréhension des décisions de réservation et des ventes stratégiques de chambres
- Compétences linguistiques: allemand et anglais couramment; français ou italien supplémentaires sont un plus
Exigences principales
- Mentalité de vente: compréhension des décisions de réservation et des ventes stratégiques de chambres
- Compétences linguistiques: allemand et anglais couramment; français ou italien supplémentaires sont un plus
- Composure et clarté: professionnel, efficace et chaleureux en communication avec les invités
Contacts
- You are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.
- You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.
- You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.
- You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.
- You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.
- You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.
- Why join us?
- Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future.
- You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration. | This is you:
- Professional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
