Director, PAMP.com — MKS PAMP
NouveauCHF 68 000 - 103 000
MKS PAMP · Genève (GE)
- Lieu
- Genève
- Contrat
- other
- Publié
- il y a 2 jours
SalaireCHF 68 000 - 103 000
Vue d’ensemble du poste
Director, PAMP.com — MKS PAMP SA, Genève (TI).
MISSION The MKS PAMP Group intends to establish PAMP.com as a direct-to-consumer channel across multiple global markets.
The role has ownership of the PAMP.com DTC channel from platform to customer, across both website and app, excluding B2B and institutional channels.
- Director, PAMP.com — MKS PAMP SA, Genève (TI).
- MISSION The MKS PAMP Group intends to establish PAMP.com as a direct-to-consumer channel across multiple global markets.
- MAIN ACTIVITIES AND RESPONSIBILITIES Strategy & Roadmap Define and implement the Direct-to-Consumer (DTC) strategy for PAMP.com and the phased roll-out roadmap, aligned with the brand and with the technical service provider Develop the phased market-entry plan: UAE/GCC first, then European delivery in 2027, followed by North America, wider Middle East and Asia, with target dates agreed with the CEO Brand & Customer Experience Set brand standards for PAMP.com and provide final go-live sign-off Own the end-to-end customer experience aligned with the PAMP brand, ensuring web/app parity, including integration of Veriscan into the customer journey Digital Marketing & Media Define the Digital Marketing and SEO structure, philosophy and content, aligned with regional requirements and BIG/MMTC-PAMP marketing expertise Define and oversee the total paid, earned and owned media model for PAMP.com , establishing a Centre of Excellence to support regional roll-outs (regions retain ownership of paid media spend within their P&L; this role sets standards, expertise and oversight) Commercial Performance & Reporting Own commercial performance and KPIs, including ROAS, CAC, LTV, AOV, share of wallet, visitor/client conversion, repeat purchase and margin Introduce a monthly PAMP.com performance reporting cadence and KPI framework Platform & Operations Oversee platform and app development (build/technical support delivered by BIG) Oversee the critical operations model and delivery — pricing, payments and fulfilment, including fraud prevention and payment risk for high-value online transactions Governance & Group Coordination Coordinate and orchestrate Group delivery, acting as the single point of coordination across BIG, Marketing, regional teams and Group functions Define KYC/Compliance standards and governance models, including data protection and consumer-protection requirements across roll-out jurisdictions REQUIRED EDUCATION AND EXPERIENCE Master’s degree in Marketing, e-commerce, or a similar field. 15+ years in senior ecommerce / DTC leadership in more than one market, with ownership of core commercial KPIs – conversion, CAC, AOV, LTV, ROAS, repeat, margin Proven delivery of a brand-first development of transactional capabilities across both website and app, working through technical teams rather than building directly.
- Experience in a high-value, trust-sensitive category (bullion, luxury, jewellery, watches or similar), including secure fulfilment and provenance as well as client experience and support aligned with brand.
- AND SKILLS Entrepreneurial and hands-on
- comfortable building in a scale-up environment within an established Group Strong stakeholder management, able to operate credibly with ExCo, Board, regional leadership and external partners Collaborative matrix leader
Responsabilités principales
- MAIN ACTIVITIES AND RESPONSIBILITIES Strategy & Roadmap Define and implement the Direct-to-Consumer (DTC) strategy for PAMP.com and the phased roll-out roadmap, aligned with the brand and with the technical service provider Develop the phased market-entry plan: UAE/GCC first, then European delivery in 2027, followed by North America, wider Middle East and Asia, with target dates agreed with the CEO Brand & Customer Experience Set brand standards for PAMP.com and provide final go-live sign-off Own the end-to-end customer experience aligned with the PAMP brand, ensuring web/app parity, including integration of Veriscan into the customer journey Digital Marketing & Media Define the Digital Marketing and SEO structure, philosophy and content, aligned with regional requirements and BIG/MMTC-PAMP marketing expertise Define and oversee the total paid, earned and owned media model for PAMP.com , establishing a Centre of Excellence to support regional roll-outs (regions retain ownership of paid media spend within their P this role sets standards, expertise and oversight) Commercial Performance & Reporting Own commercial performance and KPIs, including ROAS, CAC, LTV, AOV, share of wallet, visitor/client conversion, repeat purchase and margin Introduce a monthly PAMP.com performance reporting cadence and KPI framework Platform & Operations Oversee platform and app development (build/technical support delivered by BIG) Oversee the critical operations model and delivery — pricing, payments and fulfilment, including fraud prevention and payment risk for high-value online transactions Governance & Group Coordination Coordinate and orchestrate Group delivery, acting as the single point of coordination across BIG, Marketing, regional teams and Group functions Define KYC/Compliance standards and governance models, including data protection and consumer-protection requirements across roll-out jurisdictions REQUIRED EDUCATION AND EXPERIENCE Master’s degree in Marketing, e-commerce, or a similar field. 15+ years in senior ecommerce / DTC leadership in more than one market, with ownership of core commercial KPIs – conversion, CAC, AOV, LTV, ROAS, repeat, margin Proven delivery of a brand-first development of transactional capabilities across both website and app, working through technical teams rather than building directly.
- Experience in a high-value, trust-sensitive category (bullion, luxury, jewellery, watches or similar), including secure fulfilment and provenance as well as client experience and support aligned with brand.
- Strong digital-marketing and SEO track record, and the commercial literacy to set success criteria and inter-entity financial models, coordinating between the Group entities and acting as a single point of coordination across third-party providers, regional teams and Group functions.
- AI-forward, with demonstrable experience leveraging the evolving ecosystem of AI-led tools and methodologies across commerce, marketing and customer experience.
- Precious-metals, vaulting or investment-product experience is highly desirable; Loyalty / CRM depth an asset;
- GCC, Asia or multi-market launch experience a plus;
- Familiarity with KYC/AML, data-privacy (e.g.
- GDPR / Swiss nFADP) and consumer-protection regimes in regulated, cross-border online sales.
Exigences principales
- AND SKILLS Entrepreneurial and hands-on
- comfortable building in a scale-up environment within an established Group Strong stakeholder management, able to operate credibly with ExCo, Board, regional leadership and external partners Collaborative matrix leader
- comfortable operating without direct reports, influencing and delivering through providers, regions and Group functions Commercially rigorous with strong data literacy and a test-and-learn mindset Willingness to travel regularly across Group locations and roll-out markets Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
- Excellent AI literacy, with genuine curiosity for emerging AI tools and confidence applying them to drive commercial and customer-experience outcomes.
- Full professional proficiency in spoken and written English and French is required; knowledge of other languages is an asset.
- Swiss national, EU national, or holder of a valid Swiss work permit.
Détails supplémentaires
- Precious-metals, vaulting or investment-product experience is highly desirable; Loyalty / CRM depth an asset;
- QUALIFICATIONS AND SKILLS Entrepreneurial and hands-on; comfortable building in a scale-up environment within an established Group Strong stakeholder management, able to operate credibly with ExCo, Board, regional leadership and external partners Collaborative matrix leader; comfortable operating without direct reports, influencing and delivering through providers, regions and Group functions Commercially rigorous with strong data literacy and a test-and-learn mindset Willingness to travel regularly across Group locations and roll-out markets Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
Notes et contenu original
- Precious-metals, vaulting or investment-product experience is highly desirable;
- Loyalty / CRM depth an asset;
Questions sur cette offre
Quel salaire propose MKS PAMP pour ce poste ?
MKS PAMP indique CHF 68 000 - 103 000 bruts par an pour ce poste à Genève. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose MKS PAMP ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec MKS PAMP pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Genève ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Genève peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Genève ou avec les RH pendant la candidature.
Comment postuler à ce poste chez MKS PAMP ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de MKS PAMP sur careers.mkspamp.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
