Responsable Service Excellence and Customer Support — Roche
- Lieu
- Basel
- Contrat
- full-time
- Publié
- Hier
Vue d’ensemble du poste
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
Responsabilités principales
- Key Responsibilities
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals. Further:
- Focusing on Customers: You will lead our service and customer support teams to make sure every customer has a great experience when they need help.
- Working Together: You will build strong relationships with other departments like Sales and Marketing, and connect our local team with our regional partners.
- Improving Operations: You will manage the department's budget and use data to make smart decisions about how we work and what we need to be successful.
- Coaching the Team: You will spend time coaching and mentoring your team.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- We are looking for a visionary leader who is great at solving problems, stays calm under pressure, and naturally looks at the "big picture" while remaining ready to dive into the details to support a customer or team member.
- Education: A university degree in Engineering, Life Sciences, or a related field.
- Experience: At least 3 years of experience managing teams in technical support, medical devices, or the pharmaceutical industry.
Entreprise et contexte
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
- We review CVs and contact the most suitable candidates only
Détails supplémentaires
- Join Roche, where every voice matters.
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30% Division: Roche Diagnostics Adriatic
- Setting the Direction: You will define the future of our service department and advise the leadership team on how to achieve our goals.
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day. What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication. Candidate Selection Process:
Notes et contenu original
- The Position
- Location: Zagreb (Croatia) or Ljubljana (Slovenia) | Office-based with expected travel across the affiliate 30%
- Division: Roche Diagnostics Adriatic
- About the Role
- We want you to create a culture where people feel safe, supported, and encouraged to learn and grow every day.
- What You Bring to the Team
- People Skills: A natural ability to build diverse teams and guide them through organizational change with kindness, empathy, and clear communication.
- Candidate Selection Process:
Questions sur cette offre
Quel salaire propose Roche pour ce poste ?
Roche indique CHF 85 500 - 129 500 bruts par an pour ce poste à Basel. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Roche ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Roche pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Bâle ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Bâle peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Bâle ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Roche ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Roche sur roche.wd3.myworkdayjobs.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
