Customer Support Partner (Ingénieur) — Roche
- Lieu
- Petaling Jaya
- Contrat
- full-time
- Publié
- il y a 46 jours
Vue d’ensemble du poste
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Exigences principales
- Minimum Diploma in Biomedical, Electronic, Mechanical Engineering or equivalent from a reputable University
Processus de candidature
- Regularly check the intranet/emails and all available channels to keep up-to-date service information including instrument operation and application related information.
- Meet customer service KPI and participate in continuous improvements.
- Actively promote and provide digital service, proactive and remote support through Remote CareGiver.
- May act as a coach for colleagues with less experience and provide guidance.
- Proactively identify opportunities to improve and enhance the target audience experience.
- Work autonomously; complete work with minimal supervision or guidance but maintain communication with supervisor regarding progress.
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Strong troubleshooting and multi-tasking skills.
Entreprise et contexte
- The Position Role Purpose As the Customer Support Partner (Engineer), you will be responsible for performing instrument troubleshooting, instrument installation, instrument preventive maintenance, and other instrument after-sales service issues to the satisfaction of the customer base and organization's procedures and policies.
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Maintain and perform necessary support at customer site, such as troubleshooting, corrective and preventive maintenance, and installation hardware and software modification.
- Provide service training to the customer and peers.
- Conduct workshop activities as required.
- Handles trouble shooting for customers and carry out root cause analysis, and liaises with GCS to manage technical issues when required.
- Well documented all customers’ touchpoints in the CRM system correctly in a timely manner.
- Monitor spare part movement in individual storage location and ensure part used is written off via the CRM system in a timely manner.
- Responsible to ensure (together with Regulatory and Product team) that customer is informed of safety / quality issues and technical updates via Customer Notification timely.
- Cooperate with the cross-functional support team to help customers solve the problem effectively.
Détails supplémentaires
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities. In this role, you will
- Any other tasks or projects as assigned from time to time. Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies. Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry IT experience will be an added advantage Marketing and busines
Notes et contenu original
- You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
- In this role, you will
- Any other tasks or projects as assigned from time to time.
- Who you are You are someone who are/have:
- Ongoing interest in digital services, industry trends, best practices and emerging technologies.
- Qualification and Experience
- Preferably, at least 1 year of related experience in a similar industry
- IT experience will be an added advantage
- Marketing and busines
Questions sur cette offre
Quel salaire propose Roche pour ce poste ?
Roche indique CHF 62 000 - 94 000 bruts par an pour ce poste à Petaling Jaya. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose Roche ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec Roche pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Bâle ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Bâle peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Bâle ou avec les RH pendant la candidature.
Comment postuler à ce poste chez Roche ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de Roche sur roche.wd3.myworkdayjobs.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
