Sr. Director of Guest Experience Development & Delivery — MSC Group
- Lieu
- Genève
- Contrat
- full-time
- Publié
- il y a 28 jours
Vue d’ensemble du poste
Your Purpose
The Sr.
Director of Guest Experience Development & Delivery is responsible for bringing the next generation of guest experiences to life across MSC Cruises' new class of ships.
- Your Purpose
- The Sr.
Processus de candidature
- industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Lead collaboration across Newbuild, Operations, Marketing, Revenue Management, architects, designers, and external partners to successfully deliver new guest experiences.
- Ensure alignment between ship design, construction milestones, operational readiness, and launch activities.
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Oversee project plans, budgets, timelines, milestones, risks, and deliverables across multiple initiatives.
- Support the SVP with budget oversight, executive reporting, strategic recommendations, and delivery governance.
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Prepare and deliver high-impact presentations and project updates for senior leadership, including the CEO and Chairman.
Détails supplémentaires
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch. Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards. Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet. Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle. Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives. Executive Communication
- Support executive decision-making with data-driven insights, operational considerations, and guest experience perspectives.
- Foster a collaborative, accountable, innovative, and guest-first culture while developing future leadership talent. Performance & Continuous Improvement
- Drive a culture of excellence, innovation, and continuous improvement across all guest experience development activities. Your Journey so far Bachelor's degree required;
- Willingness to travel internationally up to 30%.
- Apply today to be part of a global team that is pushing boundaries and achieving something remarkable.
Notes et contenu original
- Director regularly presents progress, recommendations, and delivery strategies to executive stakeholders, including the CEO and Chairman, ensuring alignment from concept approval through successful launch.
- Your Impact
- Experience Development & Delivery
- Ensure every experience remains true to the original vision while being operationally feasible, commercially successful, and aligned with MSC Cruises' brand standards.
- Guest Experience Excellence
- Apply industry best practices and continuous innovation to elevate onboard experiences across the fleet.
- Cross-Functional Leadership
- Manage stakeholder expectations, priorities, risks, dependencies, and decision-making throughout the project lifecycle.
- Project & Delivery Management
- Ensure projects are properly planned, resourced, and delivered on time, within scope, and in line with business objectives.
Questions sur cette offre
Quel salaire propose MSC Group pour ce poste ?
MSC Group indique CHF 97 500 - 165 500 bruts par an pour ce poste à Genève. Il s'agit du salaire publié dans l'annonce d'origine (ou, si l'employeur ne précise pas de montant, d'une estimation réaliste pour le rôle et le secteur) — le calculateur de ce site le convertit en net réel une fois l'impôt frontalier et les cotisations sociales appliqués.
Est-ce un poste à temps plein, et quel type de contrat propose MSC Group ?
Cette offre est un poste en temps plein. Le type de contrat affiché ici provient directement de l'annonce originale de l'employeur ; confirmez toujours les horaires exacts, le préavis et la durée d'essai avec MSC Group pendant le processus de candidature, ces détails pouvant varier même au sein de la même catégorie de contrat.
Ai-je besoin d'un permis de frontalier pour un poste dans le canton de Genève ?
Les résidents UE/AELE domiciliés dans la zone frontalière du pays voisin du canton de Genève peuvent demander un permis G ; l'employeur suisse le dépose auprès de l'office cantonal des migrations après signature du contrat. Les règles de zone frontalière et les délais varient selon le pays voisin et le canton — confirmez les détails auprès de l'office des migrations du canton de Genève ou avec les RH pendant la candidature.
Comment postuler à ce poste chez MSC Group ?
Utilisez le bouton « Postuler maintenant » sur cette page — il renvoie directement à l'annonce originale de MSC Group sur careers.msccruises.com, votre candidature arrive donc directement dans le système de suivi des candidatures de l'employeur. Frontaliere Ticino ne collecte ni ne transmet lui-même les candidatures.
