Specialist Collections & Payments (w/m/d) — Valora Group
- Location
- Zürich
- Contract
- Full-time
- Posted
- 2 days ago
Full description
bob Finance is the Fintech unit of Valora Schweiz AG and specializes in digital personal loan solutions in Switzerland. We combine sound financial expertise with modern, digital processes and enable our customers to process credit quickly and easily. Tasks you will like
- Self-responsible support and management of debt collection cases in pre-law debt collection, including independent assessment of possibilities for action, conducting payment contacts as well as negotiation, agreement and monitoring of sustainable payment solutions.
- Independent processing of authorities enquiries, letters from lawyers, complex complaints as well as death, insurance, hardship and other special cases
- Responsibility for the preparation and quality assurance of debt collection assignments as well as competent contact person for queries and consultations with our external debt collection partner.
- Review and process withdrawal dossiers in compliance with internal policies, control processes and regulatory requirements.
- Ensuring high data, compliance and process quality through independent processing of post returns, correspondence and mutations as well as seamless and comprehensible documentation of customer dossiers.
- Ensuring high data, compliance and process quality through independent processing of post returns, correspondence and mutations as well as seamless and comprehensible documentation of customer dossiers.
- Willingness to take on additional responsibility, drive change and further develop in the direction of professional or human leadership responsibility. Requirements that you bring
- Commercial education or equivalent qualification completed
- Several years of professional experience in debt collection, receivables management or credit business, ideally in finance, consumer credit business, vehicle financing or car leasing.
- In-depth experience in dealing with complex customer and special cases
- Knowledge of Swiss debt collection and bankruptcy law is an advantage.
- Very good knowledge of German as well as reliable knowledge of French, knowledge of Italian is a plus.
- Strong communication strength, pleasure in telephone and written customer contact as well as a binding, assertive and solution-oriented approach.
- Structured, precise and self-responsible working method, pronounced deadline control as well as very good MS-Office knowledge, experience with ZEK/IKO, CRIF or comparable specialist applications is an advantage
- High process affinity as well as interest in optimizing processes, ensuring quality standards and helping to shape changes in the operating environment.
- Motivation to develop professionally, to take on additional responsibility and to develop in the direction of professional or personnel leadership. Benefits We Offer You
- Attractive remuneration and modern employment conditions
- Additional benefits and employee benefits
- Varied activity in a growing fintech environment
- Open communication and short decision paths
- Flexible home office options
- Workplace in the heart of Zurich with optimal public transport connections
Questions about this listing
What salary does Valora Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Zürich is CHF 73'500 - 111'500 gross per year — an estimate, not a figure communicated by Valora Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Valora Group offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Valora Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Valora Group?
Use the "Apply now" button on this page — it links directly to Valora Group's original listing at recruitingapp-2538.umantis.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
