Gruppenleiter Kundensupport Einzelleben (m/w/d) — Zurich Insurance (sede Ticino)

Full description

You're fascinated by your individual life and you bring with you sound expertise? Then you'll be perfect for us.

In Customer Support (First Level) Individual Life, your team will work on the telephone and digital concerns of our sales partners and our customers from all over Switzerland. As a group leader, you will support your employees professionally and personally, promote their development and work with them to ensure a positive service experience. You will lead with passion, think solution-oriented and actively build up a strong network. Changes drive you to take responsibility motivated you – and together with your team you want to be successful.

If you want to actively shape customer experiences and create an inspiring environment for employees, we are very happy to meet you.

Learn here why Zurich Switzerland is one of the top 3 employers in Switzerland. Become a part of it and apply as a group leader for customer support for individual lives.

What you do

• You manage a group of around 10 employees in the customer support individual life and, together with them, manage the daily operational business across all channels (telephone and e-mail)
• You provide excellent advice for our sales partners as well as our customers and continuously optimize the workflow
• You are responsible for the relevant KPIs (e.g. accessibility, service quality, efficiency) and you are developing your team along these goals
• You provide competent information and support your team with technical and process questions in the field of individual lives
• You actively contribute your experience of customer support to internal and cross-sectoral projects and initiatives

What you're about to say

• Successfully completed commercial training as well as ideally continuing training in the field of insurance or business management; a VBV certification is advantageous
• Multi-annual experience in the insurance industry, preferably in the field of individual life and in telephone customer support
• Proven leadership experience with direct responsibility for employees – including leadership over KPIs and continuous team development
• Enjoy telephone contact, a strong service orientation, high quality awareness and decision-making ability, self-initiative and networked thinking
• Very good oral and written German skills, as well as good French and Italian skills; further language skills are advantageous

Your contact

Senior TalentScifistanberia senas: Philippe Frutiger (+41 44 628 32 20)

Additional information

Part-time or full-time: 80 - 100%

Place of work: Zurich, Oerlikon

Hybrid work: up to 40%

#LI-Hybrid

We look forward to your online application – even without an application letter. You can convince us of your motivation when you get to know us personally.

Who we are

Zurich is a strong brand – more than 1.4 million Swiss customers rely on our products and services. Our success is based on our 53,000 employees worldwide, who help our customers in 210 countries and territories to understand their risks better and protect themselves against them. To provide daily performance, we offer our employees flexible work models and interesting training opportunities.

As a Zurich employee, you profit from a variety of advantages and a strong culture, characterized by acceptance, diversity and team orientation.

At Zurich, we cultivate a culture of diversity and inclusion. Our goals and values are created to protect our employees, to promote trust and to help them exploit their full potential. We stand for justice and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents and the recruitment processes reflect this commitment in everyday life.

Why has Zurich been successful for over 150 years? See here and become part of it.

Information for staff intermediaries

Zurich does not accept unsolicited applications from recruitment agencies for this position. Personnel intermediaries therefore do not submit application documents to our employees or through our online career portal. We reject any responsibility for unsolicited applications and any fees and thank you for your understanding.