Customer Service Manager (60%) — FELFEL

NewCHF 60'900 - 92'400

FELFEL · Zürich (ZH)

Categoria: Operazioni Contratto: part-time Salario: CHF 60'900 - 92'400

SalaryCHF 60'900 - 92'400

IN BREAKDOWN

As our new Customer Service Manager (60%) in Zurich, customer satisfaction is at the heart of our values.

You are the most important contact person for our customers and ensure that they feel well looked after during every interaction.

IN BREAKDOWN
As our new Customer Service Manager (60%) in Zurich, customer satisfaction is at the heart of our values.
Your responsibilities
Customer Support: You are the first point of contact for our customers, handling incoming emails, feedback and calls professionally and efficiently.

Your responsibilities
Customer Support: You are the first point of contact for our customers, handling incoming emails, feedback and calls professionally and efficiently.
You live our motto: “There is always a solution, never a problem.”
Ticket Management: Learn to process and resolve customer requests in a structured manner.
With proactive solutions, you contribute to a sustainable increase in quality.
Process optimization: Actively help to continuously improve our customer service processes and take FELFEL to the next level of service.
Knowledge Exchange & Team Collaboration: Exchange with team members and ensure consistent, high-quality customer service through the exchange of know-how and best practices.
Cross Team Insights: Gain insights into various FELFEL areas (e.g. hardware, operations, quality control) and expand your understanding of our processes. What you bring
Training or practical experience in customer service, communication, hospitality, tourism or a similar direction
You love solving problems and getting people excited.

Cross Team Insights: Gain insights into various FELFEL areas (e.g. hardware, operations, quality control) and expand your understanding of our processes.
EU/EFTA or Swiss work permit is required.

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