Client Service Representative Internal — Swissquote
- Location
- Dübendorf
- Contract
- Full-time
- Posted
- —
Full description
Become part of our dedicated Customer Care Team with over 70 employees in our modern Customer Care Center in Dübendorf. Support as an intern in the field of client service You join our team during a 12-month internship. You are the first point of contact for our customers and contribute to a first-class customer experience in digital banking. With comprehensive onboarding and targeted training, we prepare you optimally for your tasks – regardless of whether you already have experience in banking or customer service.
Your daily tasks include
- Telephone support for our customers and processing of inquiries via our ticket system.
- Support with questions about our products, services and tools as well as the use of our digital platforms and technical concerns.
- Processing of customer issues in the ticket system, in particular account openings and closures, money and securities transfers, payment orders and other operational topics – including complete documentation and timely processing.
- Close cooperation with Business Operations, IT, Sales, Legal & Compliance, Marketing and Trading for the efficient solution of customer concerns.
- Detecting and reporting suspicious activity in accordance with internal policies and processes.
- You will deepen your knowledge of financial markets, investment products and banking processes and apply it directly in everyday work through practical activities and internal training.
- You have completed a commercial apprenticeship or are currently completing a commercial apprenticeship that includes a one-year internship.
- They are interested in the financial markets and are motivated to gain practical experience in the banking industry. No prior knowledge of finance is required.
- They are characterized by a pronounced analytical thinking ability and an affinity for numbers.
- They have a pronounced customer and service orientation and enjoy direct customer contact.
- German is your mother tongue. You also have very good knowledge of English. Knowledge of French and/or Italian is an advantage.
- They work in a structured way, set the right priorities in a dynamic environment and keep an overview.
Start date: 1 February 2027
Questions about this listing
What salary does Swissquote offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Dübendorf is CHF 79'000 - 138'500 gross per year — an estimate, not a figure communicated by Swissquote. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Swissquote offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Swissquote during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Zürich's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Swissquote?
Use the "Apply now" button on this page — it links directly to Swissquote's original listing at jobs.smartrecruiters.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
