Kundenberater:in First Level Support — FFS Officine (Ferrovie Federali)

Full description

Customer Service: in First Level Support 60-100% | SBB - - - - - - Move Switzerland with us. Customer Service: in First Level Support Brig, as of now or by arrangement, 60-100 % Apply now

You can look forward to that.

You want to inspire customers, then you are exactly right with us. In the Contact Center in Brig you have the chance to apply your skills and at the same time acquire new skills that enrich you professionally and further. Attractive working conditions are important to us. Irregular working hours, night work and weekend work are also paid here

• for example with 16 francs per hour for Sunday work. Make your free time more flexible thanks to the irregular working hours. After the paid training, you also have the opportunity to work partly in the home office. Our other benefits such as child allowances, free 2nd class GA and discounted travel abroad
• also for the family
• can be found on our website under Benefits. Become part of the SBB Contact Center and look forward to a wide range of tasks. Inspire our customers with professional advice.

You can move that.

• You advise customers by telephone and in writing and thus make an important contribution to high customer satisfaction.
• As a customer consultant you are in daily contact with our travelers and passionately sell national and international offers.
• In the sales discussion, you are committed to the wide range of services and offer them to our customers in a solution-oriented and tailor-made manner.
• You also support and advise our customers with questions about offers on sbb.ch or our SBB Mobile App.

You bring that with you.

• The daily customer contact as well as the professional advice of customers: inside you very much enjoy and the cooperation with different employees you like.
• Your improvisational and organizational talent sets you apart and you show resilience in tense situations.
• You are flexible in terms of working hours and are ready to take over all tours in the contact center between 6 a.m. and 10 p.m. from Mo-So.
• You are ready to carry out all forms of work (home office, office location) and have a quiet workplace at home. You are also well-versed in dealing with the common MS Office programs and have a flair for digital media.
• A 3-year vocational apprenticeship KVöV/DHöV or a second training as a customer consultant: in the public transport is required for this position.
• Very good knowledge of German (at least C1) and good knowledge of French (B1) in word and writing, English and/or Italian are a plus.

Your reward and benefits.

We have a fair and progressive wage system and are actively committed to equal pay. For this reason, further and detailed information on the wage system can be viewed transparently at SBB. This job is in requirement level F, regional allowance level 0. More about wages and benefits.

This is the starting point.

The fact that you want to move Switzerland with us is the greatest motivation for us. Therefore, we refrain from a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Making big is easier for you. This starts with your application.

That's how it goes.

× At the latest 10 working days after receiving the application, you will receive an initial feedback from us. Final decision Application Final decision Still questions? The application process SBB Recruitment Support Phone + 41 51 220 20 29 [email protected] #SimplyYou FAQ for Application For the purpose Job ID 103557 Christine Wyssen Phone + 41 79 337 46 81 Applications by e-mail can unfortunately not be considered. For this position, we do not accept dossiers from recruiters.

We offer that.

Benefits

Find out more Wherever possible, we focus on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to reconciling your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We promote our employees according to their personal needs and ambitions. For this purpose, we provide a wide range of interdisciplinary and cross-divisional training offers. In selected external training, we participate financially and temporally. Find out more Find out more

Requirements

• Dein Improvisations- und Organisationstalent zeichnet dich aus und du zeigst Belastbarkeit in angespannten Situationen.

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