IT Application Support Specialist – 2nd Level Support 100% (f/m/d) — Julius Baer
CHF 73'500 - 111'500
Julius Baer · Zurich (ZH)
- Location
- Zurich
- Contract
- other
- Posted
- —
SalaryCHF 73'500 - 111'500
Role overview
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.
Let’s shape the future of wealth management together.
- At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.
- Let’s shape the future of wealth management together.
- Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Key requirements
- Completed IT training (Degree in Computer Science or equivalent IT-related certification)
Application process
- Join Julius Baer as an Application Operation, ensuring seamless operations of core banking systems through expert incident resolution, change coordination, and continuous process optimisation.
- With a focus on stability and efficiency, you’ll play a key role in supporting critical applications, driving automation, and collaborating across IT and business teams in a dynamic financial environment. YOUR CHALLENGE
- Ensure the smooth operation of core banking applications, focusing on application management (2nd-level support)
- Process incident tickets generated by monitoring systems and the local service desk within agreed SLAs
- Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders Act as the local administrative Manager
- Take over periodical on-call duty (weekly 24/7 rotation)
- Administer change requests and ensure proper execution of application-related processes
- Participate in periodic release activities, including weekend deployments
Additional details
- With a focus on stability and efficiency, you’ll play a key role in supporting critical applications, driving automation, and collaborating across IT and business teams in a dynamic financial environment.
- Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders Act as the local administrative Manager
- Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus) ITIL Foundation certification
- Highly motivated, proactive, and eager to learn new concepts Good written and spoken English
Notes and original content
- YOUR CHALLENGE
- Coordinate and communicate effectively between incident managers, application service owners, 3rd-level support, other IT/Agile teams, and business stakeholders
- Act as the local administrative Manager
- YOUR PROFILE
- Familiarity with Java application servers, databases, and workload automation tools (AWA experience is a plus)
- ITIL Foundation certification
- Highly motivated, proactive, and eager to learn new concepts
- Good written and spoken English
