Quereinstieg Kundenbegleiter:in für Frequenzerfassung — FFS Officine (Ferrovie Federali)

Full description

Lateral entry customer assistant for frequency recording 50% | SBB - - - - - - Move Switzerland with us. Lateral entry customer assistant for frequency recording Brig, March 1, 2027, 50% Apply now

You can look forward to this. As a customer companion for frequency recording, you are in direct contact with our passengers and determine their travel behavior. A varied, four-month paid part-time training course (50%) awaits you, in which you will be trained in theory and practice. Our training location is Bern or Olten. After successfully completing your final exam, you will work part-time (50%) throughout the country in shifts as a customer attendant, with the shifts beginning and ending at the same training location. The customer support career offers you interesting development opportunities, such as the four-month training to become a customer attendant for ticket inspection or the eight-month training to become a customer attendant. As a customer companion for frequency recording, you contribute to our big goal: enthusiastic customers. You see irregular working hours and shift work as an advantage because you can enjoy your free time while others are working. We pay additional wages for night and weekend work, for example with an additional hourly wage of 16 francs for Sunday work. For night shifts, you receive a time allowance of 10 to 30%, which gives you more free time. You can find benefits such as free GA and discounted travel abroad

• also for the family
• on our website under Benefits. Find out more about the profession in the recorded information event. You can move that.
• As a customer companion for frequency recording, you are in direct contact with our customers and accompany them on their journey. You ask our passengers about their travel route and their tickets in order to determine their travel behavior.

• You record the collected data in an electronic device.
• You inform customers about their trip, ensure travel comfort and direct customer flows.
• In a very varied everyday working life, you move Switzerland with new team colleagues assigned every day.
• Thanks to the precisely timed duty schedule, you can start your well-deserved end of work on time and without any further tasks or emails. This is what you bring with you.
• You are communicative, open-minded and your friendly approach to people as well as your strong customer orientation are what set you apart. With your very good communication and conflict skills, you make a crucial contribution to a positive customer experience.
• We rely on cooperation and team spirit to overcome the sometimes physically demanding tasks.
• You have a flair for numbers, quick comprehension and a strong sense of responsibility. You work efficiently and accurately, have mastered digital tools and are willing to work in shifts.
• You have completed a vocational apprenticeship (at least two years) or a high school diploma. Your motivation is more important to us than the industry you come from.
• You have very good knowledge of German (level C1) and can already communicate in French. You also have the willingness to acquire a language diploma in French (level A2) within two years.
• During the application process, we will require you to provide a current extract from your criminal record and debt collection register (not older than 3 months). The document can be ordered when you are invited to get to know each other in person.

Your salary and your benefits.

Classification during the second training is based on function and age. You can find out more about the specific salary for this role under lateral entry.

This gets you started.

The fact that you want to move Switzerland with us is our greatest motivation. That's why we don't include a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Doing great things is easier if you do it yourself. This starts with your application.

This is how it continues.

× You will receive initial feedback from us no later than 10 working days after receipt of your application. Final decision two months after receipt of application Application Final decision two months after receipt of application Any questions? About the application process SBB Recruiting Support Telephone + 41 51 220 20 29 [email protected] #simplyyou FAQ about the application On the spot Job ID 104067 Francisco Fedele Telephone +41 51 281 10 11 Unfortunately, applications via email cannot be considered. We do not accept dossiers from recruiters for this position.

This is what we offer.

Benefits

Find out more Wherever possible, we rely on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to balancing your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That's why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We support our employees based on their personal needs and ambitions. To this end, we provide a wide range of cross-disciplinary and cross-departmental training courses. We contribute financially and temporally to selected external further training courses. Find out more Find out more