Quereinstieg Kundenberater:in im Contact Center — FFS Officine (Ferrovie Federali)

Full description

Customer Consultant: in the Contact Center 60-100% | SBB - - - - - - Move Switzerland with us. Customer Consultant: in the Contact Center Brig, by arrangement, 60-100 % Apply now

You can look forward to that.

You want to inspire customers, then you are exactly right with us. In the Contact Center in Brig im Valais you have the chance to use your skills and at the same time acquire new skills that enrich you professionally and further. Become part of SBB and look forward to a wide range of tasks. Inspire our customers with professional advice. Attractive working conditions are important to us. Irregular working hours, night work and weekend work are also paid here

• for example with 16 francs per hour for Sunday work. Make your free time more flexible thanks to the irregular working hours. After the paid training, you also have the opportunity to work partly in the home office. Our other benefits such as child allowances, free 2nd class GA and discounted travel abroad
• also for the family
• can be found on our website under Benefits.

Interested in learning more about our professions? We look forward to seeing you from 22 to 24. 2026 in our SBB Berufswelten Café at Zurich Central Station. All information can be found at sbb.ch/berufsweltencafe. You can move that.

• You advise customers by telephone and in writing and thus make an important contribution to high customer satisfaction.
• As a customer advisor you are in daily contact with our travelers and passionately sell national and international offers.
• In the sales discussion, you are committed to the wide range of services and offer them to our customers in a solution-oriented and tailor-made manner.
• You also support and advise our customers with questions about offers on sbb.ch or our SBB Mobile App.

Find out more about the job profile here. You bring that with you.

• The daily customer contact as well as the professional advice of customers: inside you give a lot of pleasure and you can well adjust to different conversation partners on the phone.
• You are capable of teamwork and take responsibility for yourself.
• You have completed basic training in the retail trade, commercial sector, customer dialogue, tourism sector or similar sector.
• German at level C2. French at level B1 and English and/or Italian at level A2 are advantageous.
• You are well versed in dealing with the common MS Office programs and have a flair for digital media.

Your education. As one of the most important touchpoints at SBB, you will be well prepared for this task: A broad and practical paid second education in Brig awaits you. School days are held on Tuesday, Thursday and Friday. After a successful final examination, you will be ready to work as a customer consultant: in the SBB Contact Center with work location in Brig.

Your rewards and benefits.

Classification during secondary education shall be based on function and age. More about the concrete reward for this role can be found under Quereinstieg.

This is the starting point.

The fact that you want to move Switzerland with us is the greatest motivation for us. Therefore, we refrain from a letter of motivation at this point. If you still want to tell us your motivation, you still have the opportunity to do so in our application tool. Making big is easier with you. This starts with your application.

That's how it goes.

× At the latest 10 working days after receipt of the application, you will receive an initial feedback from us. Final decision Application Final decision Still questions? The application process SBB Recruitment Support Phone + 41 51 220 20 29 [email protected] #SimplyYou FAQ for Application For the purpose of Job ID 103577 Christine Wyssen Phone + 41 79 337 46 81 Applications by e-mail can unfortunately not be considered. For this position, we do not accept dossiers from recruiters.

We offer that.

Benefits

Find out more Wherever possible, we focus on flexible working hours and modern working time models. In addition, as an employer, we are also flexible when it comes to reconciling your professional life with your private life. Find out more Find out more Differences welcome Differences welcome Find out more With over 150 different professions, we offer an impressive variety of entry and development opportunities. Our employees are just as diverse. That is why we are committed to ensuring that all employees can contribute their individual strengths and ways of thinking. Find out more Find out more Career and development Career and development Find out more We promote our employees according to their personal needs and ambitions. For this purpose, we provide a broad range of interdisciplinary and cross-divisional training offers. In selected external training, we participate financially and temporally. Find out more Find out more

Requirements

• Du bist teamfähig und übernimmst Eigenverantwortung.

• Deutsch auf Niveau C2. Französisch auf Niveau B1 sowie Englisch und/oder Italienisch auf Niveau A2 sind von Vorteil.

• Du bist versiert im Umgang mit den gängigen MS Office Programmen und hast ein Flair für digitale Medien.

Questions about this listing