Travel Claims Senior Executive (1 Year Contract) — Zurich Insurance (sede Ticino)
- Location
- Lugano
- Contract
- internship
- Posted
- Yesterday
Role overview
Job Summary
Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Job Accountabilities Key Accountabilities
Capture and update claims data/information in compliance with best practices for low complexity, low exposure to personal or commercial line claims.
- Job Summary
- Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Job Accountabilities Key Accountabilities
- Ensure legal compliance by following laws and regulations and internal control requirements.
Key requirements
- Ensure legal compliance by following laws and regulations and internal control requirements.
Company and context
- Aligned to the organization's Claims Vendor Management strategy.
- Seek assistance from colleagues for more complex issues, to ensure quality and promote continuous learning.
- Provide feedback on business processes and systems to identify opportunities for improvements. Job Qualifications Required:
- Bachelor’s degree in Insurance, Business Administration, Finance, Law, or a related discipline
- Minimum 3–5 years of relevant claims handling experience, preferably in travel insurance claims (medical, trip disruption, personal accident, baggage, etc.)
- Proven experience handling medium to high‑complexity claims, including escalations, discretionary decisions, and sensitive customer cases
Additional details
- Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service. Job Accountabilities Key Accountabilities
- Provide feedback on business processes and systems to identify opportunities for improvements. Job Qualifications
Notes and original content
- Investigate, evaluate and conclude low complexity personal or commercial line claims by following established protocols to ensure that claims are handled in the most effective, efficient way while delivering a customer-centric claims service.
- Job Accountabilities
- Key Accountabilities
- Provide feedback on business processes and systems to identify opportunities for improvements.
- Job Qualifications
Questions about this listing
What salary does Zurich Insurance (sede Ticino) offer for this role?
Zurich Insurance (sede Ticino) lists CHF 95'000 - 132'500 gross per year for this position in Lugano. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Zurich Insurance (sede Ticino) offer?
This listing is a internship position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Zurich Insurance (sede Ticino) during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes, if you are resident in Italy within the 20 km border zone. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks, then automatic yearly renewal for as long as the employment continues. Weekly return to your Italian home is required to keep the status.
How do I apply for this position at Zurich Insurance (sede Ticino)?
Use the "Apply now" button on this page — it links directly to Zurich Insurance (sede Ticino)'s original listing at careers.zurich.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
