FI Administration & Business Support — Cornèr Banca

Role overview

We are looking for a highly motivated and qualified candidate to join our FI Administration & Business Support team. The successful candidate will ensure the operational and administrative coverage of activities supporting the network of financial intermediaries, providing timely handling of requests, administrative support and accurate case management, in compliance with defined procedures and service timelines.

• Provide administrative support to the function’s activities

• Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities

• Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards

• Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload

• Handle any credit card-related requests in coordination with the relevant internal teams

• Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring

• Flexibiity in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Well-being, motivational and team-building activities

• Excellent knowledge of Microsoft Office (especially Excel and Word)