Technical Support Engineer - 2nd Level — United Machining
- Location
- Losone
- Contract
- Full-time
- Posted
- 2 days ago
Full description
Technical Support Engineer -- 2nd Level \\Workload:\\ 100% \\Location:\\ Losone
- Your tasks \Provide 2nd level technical support to international sales and service network, as well as to customers worldwide. \ Analyse technical issues and customer claims, reproduce issues on machines when possible and define clear action plans. \Ensure accurate and regular updates of claims through the ticketing tool. \ Coordinate with internal departments for complex technical investigations and follow\\-up on agreed actions. \* Occasionally travel worldwide, up to approximately 10%, to support customer visits, including briefing, debriefing, troubleshooting and technical training on site.
- Your profile \Technical education in mechanics, electronics, automation or a similar field. \ At least 2 years of experience in technical support, field service or troubleshooting. \Strong analytical mindset and structured problem\\-solving approach. \ Customer\\-oriented, proactive and able to communicate clearly with internal and external stakeholders. \Fluent in Italian. English level B2 or higher. AGIE CHARMILLES, inventor of EDM (Electrical Discharge Machining), is known as a premium brand and innovation leader in wire, die\\-sinking, and hole\\-drilling EDM. Its automation\\-ready solutions are used in mold making and the production of high\\-end components, offering Swiss precision, reliability, and performance. Learn more... Some of your Benefits \\Great career opportunities:\\UNITED MACHINING provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep) to boost your career. \\Excellent learning tools:\\* At UNITED MACHINING we provide development opportunities for everyone.
- We offer global learning tools as well as trainings and specialized courses. \\Sustainability and innovation focus:\\ We have high sustainability and innovation goals. Let's work towards a sustainable future together. About us UNITED MACHINING is one of the world's leading providers of complete solutions for precision components and tools manufacturers and the mold\\-making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalized solutions backed by unrivaled customer services and support. UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R. UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide. Learn more... Your contact Giulia Mollar HR Business Partner \[Web\]() Agie Charmilles SA Via Zandone 1 6616 Losone Svizzera \[Apply now\](\ ) j4id10466636jm j4it1145jm j4iy26jm
Questions about this listing
What salary does United Machining offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Losone is CHF 58'000 - 88'000 gross per year — an estimate, not a figure communicated by United Machining. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does United Machining offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with United Machining during the application process, since these details can vary by role even within the same contract category.
Do I need the G permit to apply for this role in Ticino as an Italian cross-border worker?
Yes. For EU/EFTA citizens the G permit no longer depends on a border zone: you need residence in an EU/EFTA state, a Swiss contract and a return home at least once a week. The 20 km band matters for taxation, not for the permit. The Swiss employer files the G-permit application at the Ticino cantonal migration office after the contract is signed — first issuance takes 2-6 weeks. The permit lasts five years with an open-ended contract or one over a year, otherwise for the length of the contract.
How do I apply for this position at United Machining?
Use the "Apply now" button on this page — it links directly to United Machining's original listing at job-room.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
