Claims Officer (Travel) — Zurich Insurance (sede Ticino)
NewCHF 85'500 - 150'000
Zurich Insurance (sede Ticino) · Lugano (TI)
- Location
- Lugano
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 85'500 - 150'000
Role overview
Job Summary To handle Personal Line claims focusing on Travel.
With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service Job Accountabilities
Promptly handle first and third party claims taking responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focused claims service
- Job Summary To handle Personal Line claims focusing on Travel.
- With low levels of supervision to manage standard complex (medium/high severity/complexity) claims in the most effective, efficient way whilst delivering a customer centric claims service Job Accountabilities
- Bachelor’s Degree or Diploma holder typically working towards relevant professional qualification and the recognised industry standard
- Over 2 years' insurance experience in claims handling, preferably focusing on travel claims
- Recognise the benefit of providing excellent customer service
Key requirements
- Bachelor’s Degree or Diploma holder typically working towards relevant professional qualification and the recognised industry standard
- Over 2 years' insurance experience in claims handling, preferably focusing on travel claims
- Good technical knowledge on claims handling, preferably travel insurance
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters Understand industry standards and protocol Knowledge of claims agreements Interpretation of policy cover
- Recognise relevance of customer proposition and how to interpret specific handling requirements
- Be able to articulate how to prioritise and work to deadlines
- Good command of written & spoken English and Chinese (including Cantonese and Mandarin)
- Desire to learn and be flexible to business change
What the company offers
- Recognise the benefit of providing excellent customer service
Contacts
- Direct conversation with customer over the phone or email is required Job
Additional details
- oriented with strong analytical mind set
- Team player with good interpersonal and communication skills
- Self motivated, able to work under pressure and handle multiple tasks
- Candidates with less experience can be considered as Claims Assistant Why Zurich At Zurich, we like to think outside the box and challenge the status quo.
- We take an optimistic approach by focusing on the positives and constantly asking What can go right?
- We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
- Join us as we constantly explore new ways to protect our customers and the planet . Location(s): HK Hong Kong Remote working: Hybrid
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters Understand industry standards and protocol Knowledge of claims agreements Interpretation of policy cover
- Details oriented with strong analytical mind set
- Join us as we constantly explore new ways to protect our customers and the planet . Remote working: Hybrid
Notes and original content
- Qualifications
- Good customer service skill to engage, influence, negotiate and inform customers on claims related matters
- Understand industry standards and protocol
- Knowledge of claims agreements
- Interpretation of policy cover
- Join us as we constantly explore new ways to protect our customers and the planet .
- Location(s): HK
- Remote working: Hybrid
