Commercial Excellence Manager - FM & Specialties — Barry Callebaut
NewCHF 101'500 - 154'000
Barry Callebaut · Zurich (ZH)
- Location
- Zurich
- Contract
- full-time
- Posted
- Yesterday
SalaryCHF 101'500 - 154'000
Role overview
Barry Callebaut’s future relies on strengthening customer trust while navigating shifting markets and rapid technological change.
To achieve this, we are sharpening a unified Customer Experience (CX) ambition that moves us beyond a commodity mindset and positions us as the trusted advisor to our customers’ brands - helping them create distinctive, sustainable chocolate experiences.
As part of one of three Global CX Centers of Excellence, the Commercial Excellence Manager
- Barry Callebaut’s future relies on strengthening customer trust while navigating shifting markets and rapid technological change.
- To achieve this, we are sharpening a unified Customer Experience (CX) ambition that moves us beyond a commodity mindset and positions us as the trusted advisor to our customers’ brands - helping them create distinctive, sustainable chocolate experiences.
- Key Responsibilities Include
- Accelerate Growth across Industrial Accounts and Retailers by supporting key commercial initiatives
Main responsibilities
- Key Responsibilities Include
- Accelerate Growth across Industrial Accounts and Retailers by supporting key commercial initiatives
- Embed Commercial Excellence through Salesforce adoption, including playbooks, dashboards, and account planning
- Strengthen Strategic Account Planning for FM, Retail & Chains with clear governance and adoption tracking
- Activate Winning Portfolio with customers by partnering closely with Marketing and enabling commercial teams
- Enhance Pricing Excellence by supporting strategic pricing initiatives and improving end‑to‑end pricing processes
- Improve Master Data & Systems to streamline internal workflows and elevate customer experience
- Align with Global Specialties to ensure Commercial Excellence initiatives directly support category growth
- Translate Strategy into Action by converting BC 6–8 initiatives into Commercial Excellence programs within the Customer Journey
- Accelerate Specialties Growth through capability building in solution‑selling and cross‑selling
Company and context
- At least 7 years of experience in senior commercial roles, ideally within global B2B commercial organizations
- Commercial / Sales Excellence expertise, including Key Account Management excellence, CRM governance, commercial capability building, and execution excellence
- Strong experience managing sizeable markets and large customers across multiple route‑to‑market models, particularly with Key Accounts and brand owners
- Demonstrated ability to deliver through cross‑functional collaboration, working effectively across diverse teams and organizational levels
- Knowledge of chocolate, cacao, and specialties categories is a strong plus
- Experience in working in Multi-matrix organization
- University degree, preferably MBA; completion of an Executive Leadership Program is a plus
- Fluent English, plus 1 additional language; German and French are an advantage
Additional details
- Provide Targeted Support to Chains and Retail segments as needed
- Fluent English, plus 1 additional language; German and French are an advantage
Notes and original content
- About the Role
- Fluent English, plus 1 additional language;
- German and French are an advantage
