IT Support Technician — EPFL
CHF 60'500 - 91'500
EPFL · Lausanne (VD)
- Location
- Lausanne
- Contract
- full-time
- Posted
- 40 days ago
SalaryCHF 60'500 - 91'500
Role overview
Mission
EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.
- Mission
- EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university campuses in Europe and ranks among the top 20 universities worldwide.
- Main duties and responsibilities
- IT support: You will join a small, collaborative IT support team with structured onboarding and team support, enabling you to deliver IT support to onsite and remote users either in person, or via emails, tickets, and calls, resolving both basic and progressively more complex issues.
- Bachelors in Computer Science or CFC, with at least 3-5 years of working in the IT field.
- Customer-focused, easy to approach, calm and flexible mindset: you enjoy working with people.
Main responsibilities
- Main duties and responsibilities
- IT support: You will join a small, collaborative IT support team with structured onboarding and team support, enabling you to deliver IT support to onsite and remote users either in person, or via emails, tickets, and calls, resolving both basic and progressively more complex issues.
- Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools.
- Diagnose and resolve hardware issues.
- Unified communications: Provide support for videoconferencing tools, rooms and events.
- as part of the support team’s responsibilities.
- IT projects: Participate in IT infrastructure upgrades, migrations, and faculty-wide rollouts.
- Security: Contribute to IT security by taking care of hardware and software lifecycle. Profile Required qualifications:
- Experience in IT support with a strong customer service approach.
- Familiarity with IT support ticket management systems (e.g.
Key requirements
- Bachelors in Computer Science or CFC, with at least 3-5 years of working in the IT field.
- Customer-focused, easy to approach, calm and flexible mindset: you enjoy working with people.
- You enjoy troubleshooting problems and juggling different requests in a dynamic environment.
- Willingness to support events occasionally outside regular hours.
- Fluent in French and English; verbal and written.
- Motivated, team-oriented and ability to meet deadlines.
- Detail-oriented with a commitment to continuous learning and team collaboration. We offer
- Full-time permanent position according to Swiss federal salary scales.
- Work at a world-class institution ranked in the global top 10 for engineering and technology.
- Exposure to a diverse and technically rich environment supporting researchers, engineers, and students at the forefront of science and technology.
- Opportunities to grow into more specialized roles (systems, endpoint management, automation) depending on interest and performance.
- Diverse, multicultural working environment.
Application process
- IT classroom support: Set up and troubleshoot IT equipment and applications in IT classrooms.
- Software support and patch management: Install and configure software, troubleshoot application-related issues and manage IT software updates for end-user machines.
- Network access: Manage client access to the EPFL network and resolve connectivity issues.
- Documentation: Actively maintain the IT documentation both internal and client facing
Contacts
- EPFL’s School of Engineering is now looking for an IT Support Technician to join their IT support team onsite at EPFL’s Lausanne campus, with occasional work taking also place at the EPFL Neuchâtel campus.
- The role requires periodic presence also at EPFL Neuchâtel campus, based on client demand; travel costs are compensated acc
Additional details
- Documentation: Actively maintain the IT documentation both internal and client facing
- Security: Contribute to IT security by taking care of hardware and software lifecycle. Profile Required qualifications:
- IP addressing, firewalls, port openings, VPN). Nice-to-have qualifications:
- Detail-oriented with a commitment to continuous learning and team collaboration.
- Discounts for public transport and car sharing services at reduced prices. Further information:
Notes and original content
- Documentation: Actively maintain the IT documentation
- both internal and client facing
- Security: Contribute to IT security by taking care of hardware and software lifecycle.
- Profile Required qualifications:
- IP addressing, firewalls, port openings, VPN).
- Nice-to-have qualifications:
- Your Profile:
- Discounts for public transport and car sharing services at reduced prices.
- Further information:
