Fachspezialist Kundensupport (w/m/d) — Raiffeisen
- Location
- St. Gallen
- Contract
- Full-time
- Posted
- 29 days ago
Full description
08.10.2026 St. Gallen
Become part of our team!
The Customer Service Center area is in an exciting further development phase. As part of our new group, we are creating the conditions for our employees in the Customer Service Center to have up-to-date expertise at all times, to comply with high quality standards and to be able to provide services in a professional, efficient and customer-oriented manner. Timely processing of bank and technical inquiries via the ticket system as well as independent processing of administrative and complex business cases, including telephone support of the customer service center (KSC) during peak hours. We are looking for a committed, analytically strong and implementation-oriented personality as a specialist customer support (m/f/d) at our St. Gallen location with home office possibility.
What awaits you?
- Ensuring a current, understandable and practice-oriented knowledge transfer
- Cooperation in quality assurance in day-to-day business as well as in the implementation and further development of projects and process optimizations
- Processing of customer feedback and employee ideas in the voice-of-customer database
What do you bring?
- Basic commercial training with banking orientation
- Several years of professional experience in the banking environment (customer service or contact center) and a good understanding of banking services and customer-related support processes
- Strong end-to-end thinking as well as banking and technical skills combined with high performance orientation
- Experience in quality management, coaching or quality assurance is advantageous
The KSC Service Group ensures that the employees of the Customer Service Center can act in a high-quality, professionally correct and customer-oriented manner. Felix Wössner Head of Department KSC Operations Why Raiffeisen?
We offer flexible working models
The work-life balance of our employees is important to us. That’s why we create the conditions for flexible working hours – with offers for mobile work, home office and part-time work.
We maintain a family environment
Cooperative values are our fundamental pillars: togetherness. For each other. They shape our cooperation and our interaction with each other. The Du culture creates personal closeness and eye level across all functional levels.
We live diversity and equal opportunities
We promote the different perspectives, experiences and competencies in our teams. Because this diversity makes us special and contributes decisively to our success.
We offer a collective participation in success instead of individual bonuses
We bring collective performance to the fore. That is why we have a collective share of success instead of individual bonus payments. This promotes a healthy corporate culture in which overarching goals are pursued together.
We promote personal and professional development
Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees in a targeted manner – with a wide range of internal training opportunities and a cost share for external further education.
We make “healthy living & working” a program
With our holistic offer "healthy living & working", we support our employees in finding a healthy balance between work and private life and maintaining it in the long term.
Would you like to know more about us?
Working at Raiffeisen Switzerland Application process
- Raiffeisen Jobbörse
Questions about this listing
What salary does Raiffeisen offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in St. Gallen is CHF 81'500 - 114'000 gross per year — an estimate, not a figure communicated by Raiffeisen. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Raiffeisen offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Raiffeisen during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in St. Gallen?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton St. Gallen's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with St. Gallen's cantonal migration office or with HR during the application.
How do I apply for this position at Raiffeisen?
Use the "Apply now" button on this page — it links directly to Raiffeisen's original listing at raiffeisen.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
