ICT Helpdesk Employee Junior — Confederazione Svizzera
CHF 66'000 - 112'000
Confederazione Svizzera · Bern (BE)
- Location
- Bern
- Contract
- other
- Posted
- 17 days ago
SalaryCHF 66'000 - 112'000
Role overview
Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
Forwarding complex incidents and customer inquiries to second level support
- Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
- Forwarding complex incidents and customer inquiries to second level support
Application process
- Supporting users in dealing with ICT tools, applications and standard services
- Recording, classifying and documenting all inquiries and incidents in our ITSM
- Participating in the design and compliance with support, quality and process specifications in operational helpdesk operations
- Completed professional training as a computer scientist or comparable qualification
- Experience in a service desk environment or customer support
- Service-oriented, communicative personality who enjoys working with other people
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language. Knowledge of English is an advantage
Additional details
- Receiving, recording, prioritizing and processing incident service requests and user inquiries Analyzing and resolving simple faults
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team. A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language. Knowledge of English is an advantage
Notes and original content
- Receiving, recording, prioritizing and processing incident service requests and user inquiries
- Analyzing and resolving simple faults
- Enjoy change and innovation: You want to make a difference and have a passion for driving change together with a motivated team.
- A reliable, structured and independent way of working
- Good active knowledge of two official languages, spoken and written, as well as passive knowledge of the third official language.
- Knowledge of English is an advantage
