Boutique Manager — IWC
- Location
- Zurich
- Contract
- full-time
- Posted
- 20 days ago
Role overview
For over 150 years, we,ve had to build a new store in Hamburg, Germany, and we are looking for a boutique manager for the company (m/f/d).
We are 1 5.
Thinkers.
- For over 150 years, we,ve had to build a new store in Hamburg, Germany, and we are looking for a boutique manager for the company (m/f/d).
- We are 1 5.
- Your tasks and responsibilities: Business development and operational operation Sales and KPI: consistent achievement of sales targets and relevant KPIs Analysis and measures: analysis of performance, identification of business needs and their translation into individual measures and goals.
- Collaboration: Establish and maintain a close, trusting and strong collaboration with the team, the boutique director and internal and external stakeholders.
- A strong entrepreneurial spirit, high stamina and initiative, strong leadership qualities and demonstrable knowledge in sales technology.
- 3,3he experience in boutique management or comparable management experience in related industries.
Main responsibilities
- Your tasks and responsibilities: Business development and operational operation Sales and KPI: consistent achievement of sales targets and relevant KPIs Analysis and measures: analysis of performance, identification of business needs and their translation into individual measures and goals.
- Collaboration: Establish and maintain a close, trusting and strong collaboration with the team, the boutique director and internal and external stakeholders.
- Visual Merchandising: Ensure the correct implementation of Visual Merchandising standards.
- Compliance: Ensure that all processes comply with corporate guidelines Customer experience and development role model function: Active role within and outside the boutique through the personal support of customers as well as ensuring a first-class, customized customer experience.
- Customer relationships: guide the team to excellent and professional customer support with the aim of building long-term and strong relationships, increasing customer satisfaction and strengthening loyalty.
- Network & Events: Establishing brand and boutique presence in the local market, initiating events through continuous networking and gaining market share through targeted community work.
- CRM mentality: motivation of the team to make CRM mentality more flexible, as well as use CRM tools and analyses to optimize customer experience and increase sales.
- Team development.
- Leadership: leadership of the 9-member team as a model through a lived passion for IWC as well as a well-founded knowledge of our products, sales technology, mission and our values.
- Training: conduct coaching, in-store training and daily briefings.
Key requirements
- A strong entrepreneurial spirit, high stamina and initiative, strong leadership qualities and demonstrable knowledge in sales technology.
- 3,3he experience in boutique management or comparable management experience in related industries.
- Excellent communication skills with a passion for relationship building and networking as well as high social competence.
- High emotional intelligence and a very good general education.
- Expressed feeling for customer satisfaction, the luxury watch segment, etiquette and interpersonal behavior Ability to lead talents and team members with different backgrounds positively, to coaches and further develop.
- Ability to analyze sales reports, identify market trends and respond quickly to business needs. A consistently lived customer orientation in all business areas.
- An open, winning and contact-oriented personality.
- A fluent language knowledge in German and English, ideally complemented by other relevant languages.
- What do we offer?
- IWC offers a challenging working environment: rooted in Switzerland, but successfully operating internationally.
- In line with our own tradition, but always in search of innovations and improvements.
- Change management, training and personal development are therefore of central importance for our long-term success. 32 jobs Teaching position as an ICT specialist for August 2027 Save Schaffhausen, Switzerland IWC Client Advisor Save Schaffhausen, Switzerland IWC Teaching position as a logistics assistant*in EFZ
Additional details
- Your profile: A strong entrepreneurial spirit, high stamina and initiative, strong leadership qualities and demonstrable knowledge in sales technology.
- Ability to analyze sales reports, identify market trends and respond quickly to business needs. A consistently lived customer orientation in all business areas.
Notes and original content
- Ability to analyze sales reports, identify market trends and respond quickly to business needs.
- A consistently lived customer orientation in all business areas.
Questions about this listing
What salary does IWC offer for this role?
IWC lists CHF 117'000 - 180'000 gross per year for this position in Zurich. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does IWC offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with IWC during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at IWC?
Use the "Apply now" button on this page — it links directly to IWC's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
