Responsable Assurance Qualité Produits (H/F/X) — Cartier Manufacture

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Reference code: JR134490 The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Professions from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striking to continuously rich our Maison

CONTEXT

Our Quality Department plays a strategic role in preserving the excellence of our know-how and the performance of our operations at our Manufacture Joailère in the Locle. In a context of continuous transformation and improvement of our processes, we are looking for a Product Quality Assurance Manager to guide our quality assurance approach (internal and external) and guide our teams on a daily basis.

WHAT WE SAY

At Cartier, you will integrate a community united by a strong sense of responsibility, where connection, collaboration and collective spirit flourish.

We value the individuality of our talents, driven by a common commitment to excellence, inspired by the diversity of the world's cultures, and committed to respecting and enriching our unique heritage.

We are convinced that diverse perspectives foster innovation and encourage us to create exceptional experiences.

We offer you a stimulating environment and opportunity to contribute, through your personal vision, to a heritage of creativity.

We celebrate all successes, whatever they may be, thus fostering meaningful ties based on mutual gratitude and support and cultivating a strong sense of belonging.

Join us at Cartier, a unique and ever-changing place.

Through his history, Cartier stood out because of the commitment of singular women and men. As such, our House offers all the same opportunities for access to employment, regardless of gender, ethnicity, religion, sexual orientation, social status, disability and age.

WHAT WILL YOUR IMPACT BE?

Mission

As Product Quality Assurance Manager, you guide the product quality and process approach across all of our workshops (internal and external) to ensure the continuous improvement of our processes, the performance of controls and the deployment of our SMQ.

Key responsibilities

• Team member manager: Identify the right profiles, identify potentials and establish succession plans. To assess the performance and training needs of employees.To be a communication relay with the teams and to promote the values of the House.To manage conflicts and help develop a healthy and stimulating working environment.To apply by the team all the rules of Hygiene and Security and to monitor their compliance.
• Ensuring a continuous improvement approach:Pilot the internal and external Product Quality Assurance (PQA) strategy in relation to the QMS approach. Deploy methodological tools (AMDEC, 5P, 8D, Audit process) to support the process. Document processes.Participate in manufacturing performance dynamics to reduce cost and improve product quality. Continuously improve the resources available and the training of employees.
• Treat and capitalize Exported Non-Quality (NQE):Pilote the treatment of EQS from Customer Service (SC) and Stock Maintenance (ES), in collaboration with CJI Quality Management.Ensure the capitalization of SC and ES returns.Coordinate problem solving with internal and external workshops.
• Organize and coordinate service activities: Define and implement the AQP policy in accordance with the manufacturer's strategy. Define the performance indicators (KPIs) of the activity as well as the objectives.Realize reporting and ensure the effectiveness of action plans.

Secondary responsibilities

• Participate in the development process: Ensure product compliance throughout the life cycle (new products and ranges).Update product quality documentation / process in line with Cartier House's expectations.Participate in the Changes Committee to identify risks and audit processes accordingly.
• Be the preferred contact point for production teams: Positioning employees to the nearest field for quality animation. Provide expertise in the detection of non-compliances and coordinate action plans to improve product and process quality.
• Co-animate a community Quality: Accelerate the sharing of good practices between development and product quality teams.Encourage inter-service communication, improve and standardize business processes and develop the skills of employees.

Role in the Steering Committee

• Play a key role in coordinating projects between our ecosystem and the entire manufacturing industry according to strategic plan priorities.
• Ensure good collaboration between the different PJS stakeholders.
• To be a force of proposal in the construction of his service's progress plan.
• Be part of the coaching team and actively participate in strategic pilotage rituals.

WHAT ARE THE CLES OF YOUR SURVEY IN OUR HOUSE?

You have a degree in general engineering or specialized in Quality (Bac+5), and you have at least 5 years of experience in quality assurance, including a significant experience in team management ideally acquired in an industrial or manufacturing environment. This experience has allowed you to develop solid expertise in the management of quality approaches and the conduct of continuous improvement.

You have a perfect understanding of the methods and tools of quality (AMDEC, 5P, 8D, process audits...), the animation of performance via indicators (KPIs) and the techniques of problem solving. You also have a good knowledge of English, allowing you to easily evolve in an international context.

With exemplary rigor, a keen sense of organization, and a strong sense of analysis and synthesis, you demonstrate an excellent relationship and a recognized sense of negotiation. Your ability to drive and develop a team, combined with your proactivity, proposal strength and facilitator posture, are essential assets. Finally, your leadership and relationship ease will allow you to embody the quality culture and collaborate effectively with all internal and external workshops.

YOUR EXPERIENCE WITH US

Our HR team is listening to you, according to your wishes and needs, throughout your experience at our House.

As you move forward in our recruitment process, you will meet with one of our Recruiters, a member of our HR team, the Head of the position, and conduct study or assessment based on the needs of the position.

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