Major Incident und Reliability Manager (alle) — Migros Bank
- Location
- Wallisellen
- Contract
- full-time
- Posted
- 34 days ago
Role overview
We are looking for you as a customer-oriented incident and reliability manager with a passion for IT service management, which is visionary, performance-ready and team-oriented.
You are responsible for the e2e solution of incident and ensure stable 24/7 operation for customers and colleagues.
The role includes shaping forward-looking service practices in a motivated team.
- We are looking for you as a customer-oriented incident and reliability manager with a passion for IT service management, which is visionary, performance-ready and team-oriented.
- You are responsible for the e2e solution of incident and ensure stable 24/7 operation for customers and colleagues.
- e2e control of all business and IT teams and measures to resolve incidents and ensure stable 24/7 IT operations by quickly restoring critical services
- ensuring adequate communication and governance structure at Incidents to ensure rapid recovery of operations and minimize the impact for customers
- >7 years: IT Service Management, Operationsmanagement in Financial Services
- Completed studies (Uni/ETH, FH, HF): Informatik / BWL / Ingeneering
Main responsibilities
- e2e control of all business and IT teams and measures to resolve incidents and ensure stable 24/7 IT operations by quickly restoring critical services
- ensuring adequate communication and governance structure at Incidents to ensure rapid recovery of operations and minimize the impact for customers
- ensuring compliance and continuous improvement of IT operating and change standards, governance mechanisms and documentation policies throughout the company design and management of the company
- Coordination of, as well as participation in IT service management practices that prevent possible incidents (reliability management)
- Support of senior management presentations, audits and other forms of communication.
- Regulatory audits and participation in bank-wide resilience initiatives related to IT service management relevant topics
Key requirements
- >7 years: IT Service Management, Operationsmanagement in Financial Services
- Completed studies (Uni/ETH, FH, HF): Informatik / BWL / Ingeneering
- Strong analytical and problem solving capabilities that enable you to act confidently, transparently and purposefully even in critical situations - experience in the development, management and operational exercise of IT Service Management according to industry standard (e.g.
- ITIL) and management of interdisciplinary teams
What the company offers
- Knowledge in management and management (project) German (negotiation-proof) English (flowing) Cosa offriamo
Application process
- Well-founded technical and operational expertise in the banking sector, especially of used IT systems and architecture, application platforms and security and software standards
- Excellent communication competence and the ability to develop, structure and convey complex technical information for management including C-level
- Childcare: up to CHF 300 per month and child to external childcare
- Occupational pension: Very attractive pension fund with above average employer contribution
- Cadre advantages: One week of holidays per year more for cadre members
- Du culture: Lived team spirit with transparent communication
- Migros Bank: Accounts, mortgages and financial services with preferential conditions
- Employee offers: Annual generous Well-LES balance
Additional details
- ensuring compliance and continuous improvement of IT operating and change standards, governance mechanisms and documentation policies throughout the company design and management of the company
- Requisiti - >7 years: IT Service Management, Operationsmanagement in Financial Services
- Knowledge in management and management (project) German (negotiation-proof)
- Contatto Application & Contact Dario D'Agostino HR Business Partner
- Note for HR service providers We only take direct applications into account for this job.
Notes and original content
- for HR service providers We only take direct applications into account for this job.
- ensuring compliance and continuous improvement of IT operating and change standards, governance mechanisms and documentation policies throughout the company
- design and management of the company
- Knowledge in management and management (project)
- German (negotiation-proof)
- English (flowing)
- Cosa offriamo
Questions about this listing
What salary does Migros Bank offer for this role?
Migros Bank lists CHF 101'500 - 154'000 gross per year for this position in Wallisellen. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Migros Bank offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Migros Bank during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Migros Bank?
Use the "Apply now" button on this page — it links directly to Migros Bank's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
