Senior Resolutions Generalist 80-100 % — IKEA
- Location
- Spreitenbach
- Contract
- full-time
- Posted
- 2 days ago
Role overview
You are responsible for
You burn for excellent customer service – especially if something does not go as planned?
In our after-sales team, you ensure that complaints become satisfied customers again. Your Role in After-Sales
- You are responsible for
- You burn for excellent customer service – especially if something does not go as planned?
Application process
- Please submit your complete application online and be aware that we cannot consider documents by e-mail or post.
- That would be it of us.
- That was a lot of info.
- We would love to know more about you.
- Just click on “Apply now” and go.
- We review applications on an ongoing basis and stop the application process as soon as we find the right person.
- Please apply as soon as possible.
- You will meet customers with empathy, apply conflict management techniques and help to create positive solutions even in demanding situations.
Contacts
- You support our customers after the purchase via various channels such as telephone, e-mail and chat and thus contribute to a positive customer experience.
- You will handle complex complaints and service requests about delivery, assembly, quality, functionality and services and find suitable, customer-oriented solutions.
- You use your expertise in the field of kitchens and/or construction to provide competent advice to customers and support them in finding solutions.
- You coordinate all partners involved, such as stores, kitchen carpenters, internal specialist departments and service partners, to ensure efficient and sustainable case handling.
- You carefully document cases in our systems and actively contribute ideas to continuously improve our processes and customer satisfaction. Who you are
- You have experience in customer service, complaint management and/or kitchen sales.
- You work structured, keep track of complex situations and make informed decisions.
- Strong communication strength, empathy and a high sense of responsibility.
- Enjoy working on complex topics and developing sustainable solutions.
- Team spirit and the willingness to share knowledge, experiences and ideas with others.
Additional details
- In our after-sales team, you ensure that complaints become satisfied customers again. Your Role in After-Sales
- When questions or problems arise after delivery, assembly or use, you come into play: you analyze the situation, coordinate the next steps and ensure that our customers receive a fair, transparent and sustainable solution.
- You carefully document cases in our systems and actively contribute ideas to continuously improve our processes and customer satisfaction.
- This includes saying “thank you”!
- 20 weeks paid parental leave for mothers, 8 weeks paid parental leave for fathers. Very attractive social benefits
- We pay between 85% to 100% of the annual subscription
- Cheap and healthy meals in the canteen (CHF 4.50 for meat and CHF 3.50 for vegi dishes) Bonus payments for all employees
Notes and original content
- In our after-sales team, you ensure that complaints become satisfied customers again.
- Your Role in After-Sales
- Your tasks
- Who you are
- Our thanks:
- 20 weeks paid parental leave for mothers, 8 weeks paid parental leave for fathers.
- Very attractive social benefits
- Free parking
- Cheap and healthy meals in the canteen (CHF 4.50 for meat and CHF 3.50 for vegi dishes)
- Bonus payments for all employees
Questions about this listing
What salary does IKEA offer for this role?
IKEA lists CHF 85'500 - 129'500 gross per year for this position in Spreitenbach. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does IKEA offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with IKEA during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA residents living in the border zone of the country adjoining Canton Aargau can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at IKEA?
Use the "Apply now" button on this page — it links directly to IKEA's original listing at jobs.ikea.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
