Personnel* in customer service — Ex Libris
- Location
- Dietikon
- Contract
- full-time
- Posted
- 2 days ago
Role overview
Do you love the exchange?
With us in customer service, you are in contact with our customers every day and are their first point of contact for concerns and needs.
As a motivated and resilient personality, you set priorities and enjoy working in a team.
- Do you love the exchange?
- With us in customer service, you are in contact with our customers every day and are their first point of contact for concerns and needs.
- Telephone and written answers to customer inquiries in German and French Recording of customer online orders
- Acceptance of order cancellations and invoice questions
Main responsibilities
- Telephone and written answers to customer inquiries in German and French Recording of customer online orders
- Acceptance of order cancellations and invoice questions
- Advising customers on our diverse products and extensive services in our express branch on site Requirements At least 2 years: customer service
- Confident oral and written communication in German
- Professional experience in customer service
- Very good user knowledge of the Office standard programs Conscious and reliable work Enjoyment of telephone customer contact French knowledge is beneficial Completed vocational apprenticeship (EFZ) German (flowing) French (advantageous) Cosa of Friamo
- Central place of work: A place of work directly in the center of the city.
- Fair wages: An attractive overall package of wages, social security and provision.
- Mobility: cost sharing for employees using public transport.
- Occupational pension provision: Our pension fund is one of the best in Switzerland.
Application process
- Application & Contact Dilara Gerritsen HR generalist
- Recruitment process Submit application documents For a complete application we need your CV, certificates and diplomas. A photo in the CV and a letter of motivation are not necessary.
- We live equal opportunities for all applicants.
- We have a standardized recruitment process.
- If this does not work for you, mention it in your application dossier.
- We check applications received on an ongoing basis, create a pre-selection and release them to the manager for viewing.
Contacts
- The decision on progress or withdrawal from the recruitment process will be communicated by telephone or email.
- Duration until feedback: Up to three weeks of discussion with HR & specialist department The discussion is conducted virtually or on site with the responsible person from HR and/or the specialist department.
- It is primarily about learning more about the personnel and specialist skills and gives both sides the opportunity to assess the cultural fit into the company and team.
- Duration until feedback: up to three weeks of test work A trial day or half day gives the opportunity to get to know the future working environment and the team members better.
- And vice versa, it gives us a chance to assess how well someone fits into the team.
- Duration until feedback: Up to three weeks offer & contract issuance After our oral job offer, the most important contract points are verified again.
- After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks
Additional details
- Telephone and written answers to customer inquiries in German and French Recording of customer online orders
- Advising customers on our diverse products and extensive services in our express branch on site At least 2 years: customer service
- Very good user knowledge of the Office standard programs Conscious and reliable work Enjoyment of telephone customer contact French knowledge is beneficial Completed vocational apprenticeship (EFZ) French (advantageous)
- Recruitment process Submit application documents For a complete application we need your CV, certificates and diplomas. A photo in the CV and a letter of motivation are not necessary.
- After agreement, the contract is commissioned and sent by post. Duration until feedback: Up to three weeks
- Note for personnel service providers For this position we only consider direct applications. Grado di occupazione: 071 %
Notes and original content
- for personnel service providers For this position we only consider direct applications. Grado di occupazione: 071 %
- Telephone and written answers to customer inquiries in German and French
- Recording of customer online orders
- Advising customers on our diverse products and extensive services in our express branch on site
- Requirements
- At least 2 years: customer service
- Very good user knowledge of the Office standard programs
- Conscious and reliable work
- Enjoyment of telephone customer contact
- French knowledge is beneficial
Questions about this listing
What salary does Ex Libris offer for this role?
Ex Libris lists CHF 73'500 - 111'500 gross per year for this position in Dietikon. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Ex Libris offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Ex Libris during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Zürich?
EU/EFTA residents living in the border zone of the country adjoining Canton Zürich can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Zürich's cantonal migration office or with HR during the application.
How do I apply for this position at Ex Libris?
Use the "Apply now" button on this page — it links directly to Ex Libris's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
