Lehrstelle Fachfrau/-mann Kundendialog Kundenservicecenter 100% (August 2027) — CSS

Full description

In our customer service center and in our agencies, you support our customers during the 3-year training with advice and deeds - verbally and in writing. Your school education takes place in Bern (one to one and a half days a week). In addition, your knowledge is consolidated and trained in intercompany courses in Zurich. As a strong team, we support each other. Successes are best celebrated together. Sounds good? Then let's get to know!

This is what your everyday life looks like

• Do you love contact with people? Perfect! In the customer dialogue you look after our customers every day – verbally and in writing, in German and French.
• Your knowledge counts: You give clear and helpful information.
• With our products and services you are very familiar and can inspire our customers.
• You process requests in the customer information system.
• Always a cool head: You are sensitive and helpful even with complaints.
• You work on exciting projects and contribute your ideas.

You bring that with you

• The A and O: You enjoy customer contact.
• You like to think one step further and want to find the best possible solution.
• You flourish in the team and look forward to celebrating successes together.
• German and French are yours, whether oral or in writing.
• With the PC and the IT tools you feel safe.
• With your good to very good grades, you prove that you are motivated and ambitious.

Good arguments - typical CSS

• Free travel throughout Switzerland: We give you the GA during your entire training period.
• Enjoy your holidays: More time for yourself - with 6 weeks of holidays per year.
• Save money: We fill your Sparkässeli thanks to free school supplies and up to 50% cheaper health insurance premium.
• Cool occasions for you: Celebrate the start of your education with us, get to know other learners and enjoy CSS events such as the Samichlaus Party.
• Learn new languages: Receive a grant for your language stay abroad or your language course.
• Stay fit: We take care of you - with learning sessions on your health and health offers in and outside the workplace.

Contact details

Questions about the application process? Call our vocational trainer Anita Lleshi Sorrentino. [email protected]

This is the CSS

Around 1.7 million customers, around 100 agencies, around 3000 employees and one of the leading Swiss health and property insurers. Yeah, we're pretty big. Fortunately. Because it also gives us great opportunities to really make a difference. Our roots date back to 1899. Since then we have grown healthy, but we do not rest on this: We have a lot of plans for the future - maybe together with you?