IT Service Manager*in — Universitätsspital Basel
- Location
- Basel
- Contract
- full-time
- Posted
- 28 days ago
Role overview
Tasks
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Further development and operation of Jira Service Management as a central service management platform
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
- Ensuring quality of service through KPIs, reports and continuous improvements Requirements
- Sound experience in IT Service Management
- Experience with Jira Service Management or similar tools
- Knowledge in setting up and operating a CMDB as well as in service modeling
- Understanding process design, implementation and organizational anchoring
- Structured, solution-oriented working method and high service orientation We offer:
- Attractive wage policy and excellent social benefits
- Advantages for shopping, sports and leisure
- Assistance in moving and finding accommodation
- 25 holiday days plus 5 also free flexitage
- Support for further education and career planning
- Campus in the heart of Basel and the Trinational Corner
- Comprehensive childcare facilities
- Free Sports and Exercise Program
This page consolidates the key details of the listing and presents them in a structured format for cross-border candidates targeting Basel-City.
Always verify required language, actual office location and application flow before submitting: some positions include international interview steps.
Before applying, compare this role with local cost of living and net salary simulation to assess real take-home sustainability.
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
Main responsibilities
- Introduction, further development and operation of ITSM processes (incident, change, problem, request)
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Further development and operation of Jira Service Management as a central service management platform
Company and context
- Establishment of ITSM standards, methods and best practices (ITIL-oriented) in the organization
- Ensuring quality of service through KPIs, reports and continuous improvements Requirements Sound experience in IT Service Management
- Experience with Jira Service Management or similar tools
- Knowledge in setting up and operating a CMDB as well as in service modeling
- Understanding process design, implementation and organizational anchoring
- Structured, solution-oriented working method and high service orientation We offer:
- Attractive wage policy and excellent social benefits
- Advantages for shopping, sports and leisure
- Assistance in moving and finding accommodation
- 25 holiday days plus 5 also free flexitage
Additional details
- Establishment and maintenance of a central CMDB incl. Definition of Data Models and Governance
- Ensuring quality of service through KPIs, reports and continuous improvements Requirements Sound experience in IT Service Management
- Campus in the heart of Basel and the Trinational Corner Comprehensive childcare facilities Free Sports and Exercise Program
Notes and original content
- Establishment and maintenance of a central CMDB incl.
- Definition of Data Models and Governance
- Ensuring quality of service through KPIs, reports and continuous improvements Requirements
- Sound experience in IT Service Management
- Campus in the heart of Basel and the Trinational Corner
- Comprehensive childcare facilities
- Free Sports and Exercise Program
Questions about this listing
What salary does Universitätsspital Basel offer for this role?
Universitätsspital Basel lists CHF 99'500 - 169'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Universitätsspital Basel offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Universitätsspital Basel during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Universitätsspital Basel?
Use the "Apply now" button on this page — it links directly to Universitätsspital Basel's original listing at job.unispital-basel.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
