Assistant Reservations Manager (m/w/d) — Grand Hotel Kronenhof
NewCHF 72'000 - 97'000
Grand Hotel Kronenhof · Pontresina (GR)
- Location
- Pontresina
- Contract
- permanent
- Posted
- Today
SalaryCHF 72'000 - 97'000
Role overview
Assistant Reservations Manager (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
Pensum: 100%.
Vertrag: Unbefristet / Permanent.
- Assistant Reservations Manager (m/w/d) — Grand Hotel Kronenhof, Pontresina (Engadin, Graubünden).
- Pensum: 100%.
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
What the company offers
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Application process
- now
- Assistant Front Office Manager (m/w/d) Kulm Hotel 100% People at 1800m above sea level are shaping the Luxury Mountain Travel.
- Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience.
- As a member of the Luxury Kulm Group you are part of the key to our success.
- Together, we make every stay deeply inspiring, unique and distinctive.
- And as such, we embrace our culture: understated luxury, inspiration, and a life experience.
- Together, we make it happen.
- This is your chance to be a member of our shaping culture: This is what you move with usLeadership & Partnership: You confidently represent the Front Office Manager and work together to ensure seamless operations at the highest level.The Guest Journey: From a warm welcome to a smooth check-out, you ensure our guests' stay is truly unforgettable.Knowledge Sharing: You contribute your expertise through staff training and performance reviews, while maintaining clear and professional communication with all other departments.Point of Contact: You serve as the primary contact for our guests—competent, proactive, and solution-oriented at all times.Administrative Excellence: You are responsible for statistics and month-end closings, ensuring strict adherence to LHW, Forbes, and Kulm standards.Guest Experience: With your profound knowledge of the hotel and the local region, you inspire our guests and guarantee a unique, world-class experience.
Contacts
- This is what you move with us You are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.
- You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.
- You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.
- You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.
- You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.
- You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.
- Why join us?
- Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future.
- You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration.
- This is you Professional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
Additional details
- Benefits At Kulm Group, our employees are the heart of our success. Executive Assistant Manager
Notes and original content
- Benefits At Kulm Group, our employees are the heart of our success.
- Executive Assistant Manager
