Front Office Agent (m/f/d) — Kulm Hotel St. Moritz
- Location
- St. Moritz
- Contract
- seasonal
- Posted
- Today
Role overview
Front Office Agent (m/w/d) — Kulm Hotel St.
Moritz, St.
Moritz (Engadin, Graubünden).
- Front Office Agent (m/w/d) — Kulm Hotel St.
- Moritz, St.
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:
- The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Main responsibilities
- In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.Your Responsibilities:
- The First Impression: Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.
- Service Excellence: Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).
- Coordination: Handling and processing reservations via Protel, as well as reliable cash management.
- Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy. This is you
- Foundation: Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.
- Languages: Fluent in German and English.
- Additional languages are a welcome asset.
- IT Skills: Proficient in using Opera Cloud and MS Office.
- Personality: You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.
What the company offers
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Application process
- We look forward to receiving your application! now Driver (m/w/d) Grand Hotel Kronenhof 100%
- People at 1800m above sea level are shaping the Luxury Mountain Travel.
- Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience.
- As a member of the Luxury Kulm Group you are part of the key to our success.
- Together, we make every stay deeply inspiring, unique and distinctive.
- And as such, we embrace our culture: understated luxury, inspiration, and a life experience.
- Together, we make it happen.
- This is your chance to be a member of our shaping culture:
Contacts
- This is what you move with usCompetently handle reservations for individual and group guests as the first point of contact, ensuring the highest level of professionalism and proactive attention to detail Maintain and update guest databases with the utmost accuracy, contributing significantly to guest satisfaction and loyalty Address and resolve guest complaints promptly and with sensitivity, always finding the most suitable solution in a discreet and efficient manner Manage multichannel communication, responding to all incoming enquiries by phone and email Coordinate with other departments to ensure optimal alignment between room and event occupancy and our F&B and Spa offerings Support the Reservations Manager with administrative tasks, ensure adherence to our high standards, and contribute to the continuous improvement of our products
Additional details
- Stellenantritt: 2026-12-01. This is what you move with us
- Communication: Confident handling of guest inquiries and complaint management with tact and diplomacy.
- We look forward to receiving your application! Grand Hotel Kronenhof Reservations Agent (m/w/d)
Notes and original content
- Stellenantritt: 2026-12-01.
- This is what you move with us
- This is you
- We look forward to receiving your application!
- Driver (m/w/d)
- Grand Hotel Kronenhof
- Concierge (m/w/d)
- Reservations Agent (m/w/d)
- Kulm Hotel
Questions about this listing
What salary does Kulm Hotel St. Moritz offer for this role?
Kulm Hotel St. Moritz lists CHF 57'500 - 87'000 gross per year for this position in St. Moritz. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Kulm Hotel St. Moritz offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Kulm Hotel St. Moritz during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Graubünden?
EU/EFTA residents living in the border zone of the country adjoining Canton Graubünden can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Graubünden's cantonal migration office or with HR during the application.
How do I apply for this position at Kulm Hotel St. Moritz?
Use the "Apply now" button on this page — it links directly to Kulm Hotel St. Moritz's original listing at careers.kronenhof.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
