Yacht Club Intern — MSC Group
- Location
- Geneva
- Contract
- Internship, Full-time
- Posted
- 8 days ago
Full description
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Hotel Services Intern will play a pivotal role in supporting the department's initiatives by conducting in-depth analytics and guest data analysis. This position is designed to provide critical insights that empower the team to make informed decisions, enhance guest experiences, and implement impactful changes. By leveraging analytical skills and a detail-oriented approach, the intern will contribute to driving the success and efficiency of Hotel Services operations.
Your Impact
- Turndown Project Support: Analyse guest satisfaction and data to support the implementation of the Turn down project, projected to save the company €3.5 million annually.
- Virtual Concierge Implementation: Assist Guest Services in rolling out the Virtual Concierge, optimising guest satisfaction by providing timely and accurate responses, and reducing lines and friction onboard.
- Data Analysis & Insights: Examine guest satisfaction and behavioural data to identify trends and actionable insights.
- Optimise the Virtual Concierge system’s features to ensure high adoption rates.
- Innovation Support: Provide data-driven insights to help the team implement and scale innovations effectively.
- Strategic Planning Assistance: Consolidate data from Yacht Club, Housekeeping, Guest Services, and Groups & Events into a comprehensive 2025 strategy with actionable outcomes.
Your Journey so far
- Pursuing a degree in Hospitality Management, Data Analytics, Business Administration, or a related field.
- Fluency in English is mandatory; any other language is a plus
Your Essentials
- Excellent communication skills for effective collaboration and presentation of insights.
- Proactive mindset with attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Strong analytical and problem-solving skills, with proficiency in data analysis tools such as Excel, or similar platforms.
- EU passport or work permit for Switzerland.
- Valid Internship Agreement
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Questions about this listing
What salary does MSC Group offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Geneva is CHF 51'100 - 66'500 gross per year — an estimate, not a figure communicated by MSC Group. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does MSC Group offer?
This listing is a internship and full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with MSC Group during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Geneva's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at MSC Group?
Use the "Apply now" button on this page — it links directly to MSC Group's original listing at careers.msccruises.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
