Incident- und Problem Manager/-in — Confederazione Svizzera

Description

• Promote compliance with quality standards and support efficient ticket processing
• Monitor, optimize and continuously develop incident and problem management processes according to ITIL
• Ensure root cause analysis, lead problem meetings, be continuously informed and ensure that actions are implemented
• As a central contact person, ensure transparent communication with departments, management and customers
• Conduct data analyses for the proactive identification of causes of disruption and potential for improvement
• Higher education (FH/HF) in business informatics or a comparable qualification with corresponding professional experience
• Several years of experience in incident and problem management as well as in-depth knowledge of ITIL V4 and BMC ITSM Remedy
• Analytical thinking and the ability to develop sustainable solutions and communicate appropriately
• Strong customer and service orientation, coupled with an independent, resilient and flexible working method
• Very good knowledge of two official languages and good knowledge of English

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