Customer Service Assistant Project Manager - Internship — Richemont
- Location
- Plan-les-Ouates
- Contract
- Full-time
- Posted
- 46 days ago
Full description
Reference code: JR133788
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
Localisation: Plan-les-Ouates, Genève
MAIN TASKS
Within an international and multi-branded environment, Richemont Customer Service (RCS) mission is to provide an efficient organization model to optimize the worldwide Customer Service operations, bringing efficiency, consistency, performance and control. The RCS department is currently opening an internship position as Project Manager Assistant. The aim of the internship is to provide support to Project Managers involved in defining/applying the Group’s customer service program through strategic, operational and organization projects.
KEY RESPONSIBLITIES
- Contribute to continuous improvement projects related to the organization, structure and control of the worldwide service centers network:
· Define operational standards (lean management, process optimization, 5S, HSE, compliance, etc.) · Implement new Digital solutions (Diagnostic tool, repair tool…) · Provide technical guidance and support to our service centers based on our Maisons policies · Document operational procedures and guidelines to be rolled out in service centers · Support Richemont Maisons and Regions in the implementation of harmonized business processes · Define project roadmap, monitor the progress and maintain deadlines
- Review operational performance and organizational efficiencies of our repair service centers:
· Review and enhance analysis tools to measure efficiency (i.e. STO, VSM…) · Build a benchmark grid to compare service centers performance · Perform data analysis and provide Management report · Define potential areas for improvement · Perform regular status with involved entities and direct report
YOUR PROFILE · You have a master’s degree in engineering · You have excellent written and oral communication skills in English and French. · You have excellent listening and communication skills · You have good knowledge of project/organization management and are results-oriented · Proactivity, Adaptability, and Autonomy · Ability to travel worldwide · Good computer skills including Microsoft Office · SAP knowledge is a plus · You are available for a 6-month or internship · You have an internship agreement with your school/university
#Richemont #WeCraftTheFuture
Questions about this listing
What salary does Richemont offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Plan-les-Ouates is CHF 83'500 - 126'500 gross per year — an estimate, not a figure communicated by Richemont. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Richemont offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Richemont during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Geneva?
EU/EFTA residents living in the border zone of the country adjoining Canton Geneva can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Geneva's cantonal migration office or with HR during the application.
How do I apply for this position at Richemont?
Use the "Apply now" button on this page — it links directly to Richemont's original listing at careers.richemont.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
