Practice Solution Manager (PSM) / Optometrist (m/w/d) (80-100%) — Alcon

Full description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we are committed to innovation and progress and act quickly. Here, you will be rewarded for your commitment and achievements and can advance your career like never before. Together, we go above and beyond to improve the lives of our patients and customers. We foster an inclusive company culture and are looking for diverse, talented people who want to join Alcon.

As a Practice Solution Manager (PSM) / Optometrist (m/f/d) in Alcon's Vision Care division, you play a central role in increasing market share and strengthening customer loyalty. You implement innovative activities that support our customers' business success, promote customer loyalty, and drive digital solutions and sales activities.

The position is home-based in Switzerland, ideally in the Zurich region. The position requires a high willingness to travel, primarily within Switzerland and occasionally elsewhere in Europe.

Responsibilities

A typical workday in this role includes

• Consulting and customer engagement: Close collaboration with decision-makers, Eye Care Professionals (ECPs), and Store Teams to achieve mutually agreed goals.
• Introducing digital platforms by implementing digital solutions for customer acquisition and retention, particularly in the area of subscription systems.
• Planning and conducting training sessions and fitting events to support and improve the end-consumer purchasing experience.
• Targeted implementation of POS strategies and merchandising concepts to increase product visibility and support sell-out in brick-and-mortar retail.
• Collaboration with the Business Development Manager and other departments to develop and implement a first-class business support model.

WHAT YOU BRING TO ALCON

• Bachelor of Science FHNW in Optometry with extensive optical training and at least 3 years of professional experience.
• Sound knowledge of opticianry or ophthalmology, as well as experience in the successful introduction and use of digital solutions to support sales and selling.
• An established network within the optical industry that can be strategically leveraged for market development, customer retention, and business expansion.
• A high degree of independence and organizational ability, strong negotiation skills, experience in change management, and a strong customer focus.
• Fluent German and very good English skills, preferably also Italian and/or French.

HOW YOU CAN SUCCEED AT ALCON

• Experience excellent onboarding from your first working day at one of the Top Employers 2026(*) and discover the diverse opportunities for professional development within national and international departments.
• Work independently, with a focus on revenue, and explore the diverse range of tasks with many opportunities to shape things and room for your own ideas.
• Work with an outstanding, collaborative team that supports you in achieving your goals and being successful.
• In addition to attractive compensation, Alcon employees benefit from a comprehensive benefits package - including flexible working time models, an occupational pension plan, and further benefits that promote health, well-being, and personal development.

(*) awarded by the Top Employer Institute®, the global institution for the certification of outstanding employee conditions.

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