Passenger rights officer — Confederazione Svizzera
- Location
- Ittigen
- Contract
- Full-time
- Posted
Full description
Put to the Point
You support the Passenger Rights Department and make an important contribution to the enforcement of passenger rights in Switzerland.
- Entry date: by agreement
- Type of employment: temporary
- Reference No: JRQ$540-20904
- Place of work: Papiermühlestrasse 172, 3063 Ittigen
You can make this contribution
- Collect and process passenger advertisements
- Correspondence with passengers, airlines and airports, including in German, French and English
- Caring for a hotline for passengers
- conduct factual investigations and make initial decisions within the framework of administrative penal proceedings
This makes them unique.
- Commercial training completed
- Experience in customer care in aviation or experience in the travel industry
- Sociable and skilful in dealing with different stakeholders
- Rapid comprehension and forwarding working methods
- Good knowledge of two official languages, good knowledge of English
We offer this
- Working for Switzerland: We are committed to the Swiss success model and work for the benefit of the population.
- Living diversity: Thanks to equal opportunities, we develop our skills and bring in different perspectives.
- Healthy at work: We support and advise our employees in the field of physical and mental health.
Application questions
Nadia Stauffer Gibson HR consultant +41 58 465 02 74
Moving Switzerland.
The Federal Office for Civil Aviation (FOCA) is responsible for the supervision of civil aviation in Switzerland and for sustainable aviation development, ensures a high level of safety and creates the conditions for optimal international networking. The FOCA is part of the Federal Department for Environment, Transport, Energy and Communications (UVEK).
As an employee of the BAZL, you move Switzerland. They take responsibility for the successful development of our country. BAZL offers you the opportunity to make a significant contribution to a secure and internationally networked Switzerland in a modern and flexible working environment.
Women and people from the French and Italian linguistic communities are still underrepresented in our administrative unit. Your applications are therefore particularly welcome.
Questions about this listing
What salary does Confederazione Svizzera offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Ittigen is CHF 78'500 - 134'500 gross per year — an estimate, not a figure communicated by Confederazione Svizzera. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Confederazione Svizzera offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Confederazione Svizzera during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Bern?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Bern's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Bern's cantonal migration office or with HR during the application.
How do I apply for this position at Confederazione Svizzera?
Use the "Apply now" button on this page — it links directly to Confederazione Svizzera's original listing at career74.sapsf.eu, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
