Sachbearbeiter:in Kundendienst — Coop Genossenschaft

Full description

Personnel:in customer service

Coop Cooperative — Basel, BS, Svizzera

• Job opening: immediately or by agreement
• Specialization: Marketing / Communication / Media
• Location: Coop, Thiersteinerallee 14, 4053 Basel
• Pensum: 100%

Tasks

• Responsibility for comprehensive customer care: from receipt to final answer (mail, telephone, social media)
• Close cooperation and coordination with various co-op departments (e.g. purchasing, quality assurance)
• Conducting data analysis and controlling in order to continuously optimize our service
• Active participation in exciting projects where your ideas are in demand

Requirements

• You have a very good knowledge of German in words and writing – other languages are an advantage
• A commercial education or a comparable qualification (e.g. expert / expert customer dialogue)
• You have a strong capacity for networked thinking
• Your flexibility, resilience and communication strength make you a valuable support in the team
• Discount on the ITS Coop Travel offer, 5 times the number of super points in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile
• Conditions of Employment: Pension Fund: 2/3 is paid by Coop, Attractive Conditions of Employment and Certified Equal Pay, Total Employment Contract (GAV), Loyalty Premiums
• Working hours: 5 weeks holidays
• Training: Over 600 internal training courses, support for external education and training
• Sustainability:
• Communication:
• Health:

Your contact person

sirin balcine HR Marketing

Tipo: Full-time Sede: Basel