Commercial Operations Lead — Roche
- Location
- Basel
- Contract
- full-time
- Posted
- 2 days ago
Role overview
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Key Responsibilities Business Partnering
- Partner with commercial functions (Customer Engagement Organisation, Disease Area Leaders) to identify gaps and implement plans to close patient & business value (NPTs, Leads, sales performance KPIs) and execution related gaps (coverage, conversion, call quality, manager working)
Main responsibilities
- Key Responsibilities Business Partnering
- Partner with commercial functions (Customer Engagement Organisation, Disease Area Leaders) to identify gaps and implement plans to close patient & business value (NPTs, Leads, sales performance KPIs) and execution related gaps (coverage, conversion, call quality, manager working)
- Track performance metrics versus established KPIs, including call frequency, reach among unique customers, digital touchpoint effectiveness, and competitive share of voice
- Track trends, highlight underperformance, and recommend operational improvements
- Pinpoint operational deficiencies and implement plans in partnership with Cluster Leaders and commercial teams to drive corrective actions
- Partner with Customer Engagement Head and Cluster Leaders to drive behavioral accountability
- Escalate systemic barriers (process, capability, resource) to Customer Engagement Head and Cluster Leaders
- Jointly accountable with Cluster Heads to achieve execution KPIs Business Projects
- Drive transformation projects across business, technology, analytics such as sales and CRM system enhancements, process automation SFE Analytics
- Design, optimize, and execute SFE frameworks that empower customer-facing teams to maximize productivity, and drive customer engagement
Company and context
- You will act as a thought partner to sales leadership, identify execution barriers, coach teams to close gaps, and ensure our commercial organization operates with precision and discipline.
Additional details
- Join Roche, where every voice matters. Job Title: Commercial Operations Lead Job Location: Delhi/Mumbai//Bangalore Key Responsibilities Business Partnering
- Jointly accountable with Cluster Heads to achieve execution KPIs
- Drive transformation projects across business, technology, analytics such as sales and CRM system enhancements, process automation
- Any other SFE analytics projects as per business requirement Reporting and Team Reports to: Customer Engagement Head
- Span of Influence: 150+ commercial professionals across face-to-face and digital channels
Notes and original content
- Join Roche, where every voice matters.
- The Position
- Job Title: Commercial Operations Lead
- Job Location: Delhi/Mumbai//Bangalore
- About the Role
- Key Responsibilities
- Business Partnering
- Business Projects
- SFE Analytics
- Any other SFE analytics projects as per business requirement
Questions about this listing
What salary does Roche offer for this role?
Roche lists CHF 85'500 - 129'500 gross per year for this position in Basel. This is the salary published in the original listing (or, when the employer omits a figure, a realistic estimate for the role and sector) — the calculator on this site converts it to your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Roche offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Roche during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Basel?
EU/EFTA residents living in the border zone of the country adjoining Canton Basel can apply for a G permit; the Swiss employer files it with that canton's migration office after the contract is signed. Border-zone rules and processing times vary by neighbouring country and canton, so confirm the specifics with Basel's cantonal migration office or with HR during the application.
How do I apply for this position at Roche?
Use the "Apply now" button on this page — it links directly to Roche's original listing at roche.wd3.myworkdayjobs.com, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
