Senior After Sales Development Manager (m/f/d) — Galaxus
- Location
- Dintikon
- Contract
- Full-time
- Posted
Full description
Returns, defective items, installation services, warranty extensions and product insurance: The After Sales Partner Management team ensures that there are clean processes behind all this. As a Senior After Sales Development Manager, you will help shape processes and EU sustainability initiatives.
Luogo di lavoro: Galaxus, DG main camp Dintikon, parallel road, 5606 Dintikon
Important information
We welcome every application, but can only consider online applications. Applications by post are disposed of for data protection reasons and not returned.
Mansioni
- Analyse internal processes based on data and further develop them with a focus on cost efficiency and customer satisfaction
- Driving force behind sustainability initiatives for returns and defective items
- Ensure compliance with legal standards and continuously ensure that new regulations are sensibly implemented (e.g. laws under the European Green Deal)
- With methodological and professional competence, develop solutions with a strategic effect and convince through experimentation and innovation
- Reliable and collaborative contact point for internal and external stakeholders who support you with questions and problems relating to after sales
Requirements
- 2-3 years: Professional experience at the interface of process optimization, data analysis or operation, ideally in e-commerce or in a dynamic, international environment
- Completed studies (Uni/ETH, FH, HF): In connection with the advertised position
- Very strong analytical skills and a strong affinity for numbers and data, thanks to which you quickly understand relationships and processes
- You are used to working independently, but the exchange in the team is also a matter of course for you
- Above-average communication skills, high assertiveness and determination in difficult situations
- The willingness to question “as it has always been done” and propose more efficient, automated or effective solutions
- Have the courage to try things without planning them down to the smallest detail
- in German (negotiation confident)
- English (negotiable)
Cosa of friamo
- Values instead of blabla: cooperative, innovative, pirate, self-responsible, ambitious – these five values we all demand and live.
- Boldly think for yourself: We encourage everyone to think for themselves and actively. And love it when you think bravely, newly and differently.
- Uncomplicated: We avoid the unnecessary and focus on the important. From mastering challenges to celebrating our successes.
- Flexibility instead of bending (Office Jobs): In addition to home office possibilities, we allow you up to 8 weeks of workation. In addition, every position is also possible in the 80% penalty.
- Rapid growth: With us, you are constantly growing and developing. And get EDU points (2'000 CHF for employees in Switzerland, 1'600 EUR for German employees and 700 EUR for our Serbian employees) for your further development, so that you do not stand still.
- Further benefits Switzerland: Benefit from 25 days of holidays, exclusive employee prices in the shop, mobile, Internet and TV subscriptions at the company rate and other benefits.
Contatto
Application and contact Anna Redka
Note for personnel service providers For this position, we only consider direct applications.
Grado di occupazione: 80-100 %
Questions about this listing
What salary does Galaxus offer for this role?
The original listing does not state a salary. Our estimate for this role and sector in Dintikon is CHF 103'500 - 159'500 gross per year — an estimate, not a figure communicated by Galaxus. The calculator on this site converts a gross salary into your actual net take-home once cross-border tax and social contributions are applied.
Is this a full-time role, and what type of contract does Galaxus offer?
This listing is a full-time position. The contract type shown here comes directly from the employer's original posting; always confirm exact hours, notice period and probation length with Galaxus during the application process, since these details can vary by role even within the same contract category.
Do I need a cross-border work permit for a role in Aargau?
EU/EFTA citizens living in an EU/EFTA state can apply for a G permit and can work anywhere in Switzerland: border zones no longer apply to them, and they must return home at least once a week. The Swiss employer files the request with Canton Aargau's migration office after the contract is signed. Processing times vary by canton, so confirm the specifics with Aargau's cantonal migration office or with HR during the application.
How do I apply for this position at Galaxus?
Use the "Apply now" button on this page — it links directly to Galaxus's original listing at jobs.migros.ch, so your application goes straight to the employer's own applicant-tracking system. Frontaliere Ticino does not collect or forward applications itself.
