Como Municipality: 12 counters by appointment only from May 4, 2026

Context

In brief

• From May 4, 2026, 12 services of the Municipality of Como will be by appointment only
• 60 weekly tickets for the release without appointment of the CIE
• Appointments bookable only for the month of May

Key facts

• What: Municipal services by appointment
• When: From May 4, 2026
• Where: Municipality of Como
• Who: Municipality of Como
• Amount: 60 weekly tickets for CIE without appointment

The Municipality of Como has announced that, starting from Monday, May 4, 2026, twelve services will be provided by appointment only. Among these, the service for issuing the Electronic Identity Card (CIE), certifications, transfer of vehicle ownership, authentication of signatures and copies of documents, substitute declarations, civil status certificates, historical civil status certificates, issuance of electoral certifications, issuance of new electoral card, issuance of duplicate electoral card, registration/cancellation of the list of scrutineers and presidents of polling stations. Appointments can be booked only for the month of May, while dates for subsequent months will be made available by May.

For the issuance of the CIE, only for the month of May, up to 60 tickets will be available for the release without appointment every Monday from 15:30 to 19:30, exclusively for residents or inhabitants who need to replace the Paper Identity Card with the CIE. Furthermore, it is possible to obtain the issuance of the CIE for urgent reasons, duly documented or self-certified, such as travel, health, participation in public tenders/competitions, theft or loss, enrollment in schools, universities or other courses, and change of personal details.

Users falling within the above-mentioned cases will be received only at the end of the scheduled appointments and will receive an appointment within the next 3 days. The renewal of the document can be requested starting from the 180th day prior to the expiry date. For special cases and by appointment, it is possible to request the home service offered by the civic centers of Sagnino and Albate.

To book an appointment and for any further information, please refer to the official website of the Municipality of Como. It is recommended to carefully read the instructions reported on the website and the vademecum for the issuance of the CIE in order to have the necessary documents for the issuance of the CIE.

Procedure for the issuance of the CIE

To request the CIE, it is necessary to follow a specific procedure. First of all, it is important to verify the documents required for the issuance of the CIE, which can be consulted on the official website of the Municipality of Como. Once the documents have been collected, it is possible to book an appointment through the official website. During the appointment, it will be necessary to present the required documents and follow the instructions provided by the registry office.

For citizens who need to replace the Paper Identity Card with the CIE, it is possible to take advantage of the 60 weekly tickets available every Monday from 15:30 to 19:30. This service is reserved for residents or inhabitants in the Municipality of Como. For those who need the issuance of the CIE for urgent reasons, it is possible to directly contact the Registry Office, upon documentation or self-certification of the reasons.

Implications for cross-border workers

Cross-border workers residing in the municipality of Como and working in Switzerland may be affected by these changes. It is important that cross-border workers verify the necessary documents for the issuance of the CIE and book an appointment well in advance to avoid delays. Additionally, it is crucial to consider the deadlines and requirements for renewing the document, especially for those who need the CIE for work or travel purposes.

Comparison with the previous situation

Before the introduction of the appointment system, municipal services were available on a walk-in basis, which could result in prolonged waits and queues. With the new system, citizens will benefit from more efficient time management and reduced waiting times. However, it is important that citizens plan ahead and book appointments in advance, especially for high-demand services such as the issuance of the CIE.

Concrete procedures

To schedule an appointment, you need to access the official website of the Municipality of Como and follow the instructions reported in the section dedicated to appointments. It is important to carefully read the instructions and the vademecum for the issuance of the CIE to ensure you have all the necessary documents. In case of doubts or need for further information, you can contact the Anagrafe Office of the Municipality of Como.

For citizens who require home services, it is possible to request an appointment by contacting the civic centers of Sagnino and Albate. This service is reserved for special cases and subject to availability.

Operational details

Practical Implications for Citizens

The introduction of the appointment system for municipal services will have several practical implications for citizens. First of all, it will be necessary to plan ahead for visits to municipal offices, especially for the most requested services such as the issuance of the CIE. This could mean more organization for citizens, but also a reduction in waiting times and more efficient time management.

Comparisons with Other Municipalities

The Municipality of Como is not the first to introduce an appointment system for municipal services. Other Italian municipalities have already adopted this system to improve efficiency and reduce waiting times. However, it is important that citizens inform themselves about the specific procedures of their own municipality and organize accordingly.

Concrete Scenarios

Let's imagine a citizen who needs to renew their CIE for work reasons. This citizen will have to book an appointment through the official website of the Municipality of Como and go to the registry office with the necessary documents. If the citizen needs an urgent appointment, they can contact the Registry Office directly, with prior documentation or self-certification of the reasons.

Another scenario could involve a citizen who needs to authenticate a signature or a copy of a document. In this case as well, it will be necessary to book an appointment through the official website and go to the municipal office with the required documents. If the citizen needs a home service, they can request an appointment after contacting the Sagnino and Albate civic centers.

Step-by-Step Procedures

1. Check the documents required for the requested service on the official website of the Municipality of Como. 2. Book an appointment through the official website, following the instructions reported in the section dedicated to appointments. 3. Go to the municipal office on the day and at the time of the appointment with the necessary documents. 4. Follow the instructions provided by the municipal office to complete the procedure. 5. In case of need for a home service, contact the Sagnino and Albate civic centers to request an appointment.

Useful Tools

To help citizens navigate the new appointment system, the Municipality of Como has made a series of useful tools available on its official website. Among these, a vademecum for the issuance of the CIE, a section dedicated to appointments with detailed instructions, and a contact page for the Registry Office.

Conclusion

The introduction of the appointment system for municipal services represents an important step towards more efficient and organized management of the services offered by the Municipality of Como. However, it is fundamental that citizens inform themselves about the new procedures and organize accordingly to avoid delays and inconveniences.

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Key points

Concrete actions for citizens

To best address the new procedures introduced by the Municipality of Como, it is important for citizens to follow some concrete actions. First and foremost, it is essential to verify the necessary documents for the requested service on the official website of the Municipality of Como. This step is crucial to ensure that all the necessary materials are available and to avoid delays during the appointment.

Appointment booking

Once the documents have been verified, it is possible to book an appointment through the official website of the Municipality of Como. It is important to carefully follow the instructions reported in the section dedicated to appointments and to ensure that all the required data is entered correctly. In case of doubts or difficulties, it is possible to contact the Registry Office for assistance.

Presentation at the appointment

On the day and time of the appointment, it is important to present yourself at the municipal office with the necessary documents. It is advisable to arrive a few minutes early to avoid any delays and to ensure that all the required materials are available. During the appointment, it is essential to follow the instructions provided by the municipal office to complete the procedure in the most efficient way possible.

Home service

For citizens who need a home service, it is possible to request an appointment by contacting the civic centers of Sagnino and Albate. This service is reserved for special cases and subject to availability. It is important to contact the civic centers in advance to check availability and arrange an appointment.

Use of online tools

The Municipality of Como has made a series of useful tools available on its official website to help citizens navigate the new appointment system. Among these, a vademecum for the issuance of the CIE, a section dedicated to appointments with detailed instructions and a contact page for the Registry Office. It is advisable to consult these tools to ensure that all the necessary information is available and to complete the procedures in the most efficient way possible.

Conclusion

The introduction of the appointment system for municipal services represents an important step towards a more efficient and organized management of the services offered by the Municipality of Como. However, it is essential that citizens inform themselves about the new procedures and organize accordingly to avoid delays and inconveniences. By following the concrete actions described in this article, citizens will be able to best address the new challenges and take advantage of municipal services in an efficient and stress-free manner.

For further information and to book an appointment, visit the official website of the Municipality of Como here.

Source: comozero.it