Reservations Agent (m/w/d) — Kulm Hotel St. Moritz
NeuCHF 49'500 - 75'000
Kulm Hotel St. Moritz · Pontresina (GR)
- Ort
- Pontresina
- Vertrag
- permanent
- Veröffentlicht
- vor 2 Tagen
LohnCHF 49'500 - 75'000
Rollenüberblick
Reservations Agent (m/w/d) — Kulm Hotel St.
Moritz, St.
Moritz (Engadin, Graubünden).
- Reservations Agent (m/w/d) — Kulm Hotel St.
- Moritz, St.
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Was das Unternehmen bietet
- At Kulm Group, our employees are the heart of our success.
- We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
Bewerbungsprozess
- now
- Assistant Front Office Manager (m/w/d) Kulm Hotel 100% People at 1800m above sea level are shaping the Luxury Mountain Travel.
- Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience.
- As a member of the Luxury Kulm Group you are part of the key to our success.
- Together, we make every stay deeply inspiring, unique and distinctive.
- And as such, we embrace our culture: understated luxury, inspiration, and a life experience.
- Together, we make it happen.
- This is your chance to be a member of our shaping culture: This is what you move with usLeadership & Partnership: You confidently represent the Front Office Manager and work together to ensure seamless operations at the highest level.The Guest Journey: From a warm welcome to a smooth check-out, you ensure our guests' stay is truly unforgettable.Knowledge Sharing: You contribute your expertise through staff training and performance reviews, while maintaining clear and professional communication with all other departments.Point of Contact: You serve as the primary contact for our guests—competent, proactive, and solution-oriented at all times.Administrative Excellence: You are responsible for statistics and month-end closings, ensuring strict adherence to LHW, Forbes, and Kulm standards.Guest Experience: With your profound knowledge of the hotel and the local region, you inspire our guests and guarantee a unique, world-class experience.
Kontakte
- This is what you move with us Competently handle reservations for individual and group guests as the first point of contact, ensuring the highest level of professionalism and proactive attention to detail Maintain and update guest databases with the utmost accuracy, contributing significantly to guest satisfaction and loyalty Address and resolve guest complaints promptly and with sensitivity, always finding the most suitable solution in a discreet and efficient manner Manage multichannel communication, responding to all incoming enquiries by phone and email Coordinate with other departments to ensure optimal alignment between room and event occupancy and our F&B and Spa offerings Support the Reservations Manager with administrative tasks, ensure adherence to our high standards, and contribute to the continuous improvement of our products
- This is your chance to be a member of our shaping culture: This is what you move with usYou are the voice of our hotel: Whether by phone or email, you craft compelling offers, confirm bookings, and ensure follow-ups are handled with precision – all in line with LHW and ISO standards.You think in terms of occupancy and opportunity: You keep our reservations plan accurate and up to date, actively contributing to the optimal utilization of our room inventory.You bring numbers to life: In close collaboration with the Executive Assistant Manager and Front Office Manager, you develop forecasts and reports that are essential for daily planning.You are meticulous with data: Guest profiles and databases are maintained with care and discretion – structure and compliance are part of your DNA.You stay ahead of the curve: From managing the Channel Manager system to continuously refining our ISO and RIMS standards – you ensure smooth operations and bring fresh ideas to the table.You turn potential into performance: Upselling is more than a task to you – it’s a way to enhance the guest journey and create meaningful added value.Why join us?
- Because you’ll be part of one of Switzerland’s most renowned hotels – a place where you don’t just work, you help shape the future.
- You’ll be surrounded by passionate professionals and experience a team culture defined by elegance, authenticity, and collaboration.
- This is youProfessional background: You have completed vocational training in hospitality or a commercial field – ideally within luxury hospitality – and offer several years of relevant experience.
- Sales mindset: You understand what drives booking decisions and how to elevate the guest experience through strategic room sales.
- Language skills: You speak and write fluently in German and English; additional knowledge of French or Italian is a plus.
- Composure & clarity: Whether under pressure or in direct guest communication, you remain professional, efficient, and warm.
- Drive & growth orientation: You are eager not just to meet expectations but to improve processes and invest in your own development.
- BenefitsAt Kulm Group, our employees are the heart of our success.
Weitere Details
- Benefits At Kulm Group, our employees are the heart of our success.
