Customer Excellence & Digital Transformation Partner — Roche
- Ort
- Sant Cugat del Vallès
- Vertrag
- full-time
- Veröffentlicht
- vor 49 Tagen
Rollenüberblick
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
- At Roche you can show up as yourself, embraced for the unique qualities you bring.
- Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
Hauptaufgaben
- Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
- You will represent the Spanish affiliate in regional forums to align on global digital strategies. -Consultative Logistics: Analyze customer ordering patterns to identify inefficiencies.
- Act as an Architect to influence and advise clients on better planning, safety stocks, and consolidated ordering to improve operational flow for both the client and Roche. -Agile Collaboration: Work within cross-functional "Squads" to break down silos.
- Contribute to strategic projects that radically simplify current processes and shorten the "Order to Cash" cycle. -Ownership of Customer Experience: Manage and resolve customer claims and enquiries using CRM tools (Rexis), ensuring high-quality resolution and redirecting non-logistic issues to the appropriate experts.
- Who You Are : -A Proactive Mindset: You are energized by a fast-paced, demanding environment and possess the "courageous" spirit needed to navigate uncertainty. -Experienced Professional: You have a solid background in Customer Service,Supply Chain, Billing, Accounts Receivable or Pricing Administration (SAP experience is a must).
- You understand that the "What" (results) is just as important as the "How" (mindset and collaboration). -Effective Communicator: You possess excellent phon
Kontakte
- Detecting and analyzing repetitive claims - reduce long term customer claims through root cause analysis with respective solutions. -Change Management: Act as a Visionary by communicating and accompanying our customers through the transition from manual email-based ordering to digital-first interactions. -Digital Solution Testing & Deployment: Participation in the user acceptance testing (UAT) and deployment of new digital tools or AI solutions that streamline O2C processes.
Weitere Details
- Offering a unique challenge combining operative responsibility and digitalization projects. Your Key Challenges &
- Responsibilities : -Strategic Order Management: Execute the daily management of customer orders within SAP with precision, acting as the primary point of contact to ensure a seamless experience. -Digital Onboarding & Transformation: Drive the continuous development of the customer journey by migrating clients to automated solutions (EDI, Webshop/Online Ordering, Track and Trace).
Notizen und Originalinhalt
- Offering a unique challenge combining operative responsibility and digitalization projects.
- Your Key Challenges &
Fragen zu dieser Stellenanzeige
Welches Gehalt bietet Roche für diese Stelle?
Roche gibt CHF 62'000 - 94'000 brutto pro Jahr für diese Position in Sant Cugat del Vallès an. Dies ist das im Original-Inserat veröffentlichte Gehalt (oder, falls der Arbeitgeber keinen Betrag nennt, eine realistische Schätzung für Rolle und Branche) — der Rechner auf dieser Seite berechnet daraus Ihr tatsächliches Netto nach Grenzgänger-Steuer und Sozialabgaben.
Ist das eine Vollzeitstelle, und welchen Vertragstyp bietet Roche?
Diese Stelle ist eine Vollzeit-Position. Der hier angezeigte Vertragstyp stammt direkt aus dem Original-Inserat des Arbeitgebers; klären Sie genaue Arbeitszeiten, Kündigungsfrist und Probezeit während des Bewerbungsprozesses mit Roche, da diese Details auch innerhalb derselben Vertragskategorie variieren können.
Brauche ich eine Grenzgänger-Bewilligung für eine Stelle im Kanton Basel?
EU/EFTA-Bürger mit Wohnsitz in der Grenzzone des an den Kanton Basel angrenzenden Landes können eine G-Bewilligung beantragen; der Schweizer Arbeitgeber reicht sie nach Vertragsunterzeichnung beim Migrationsamt dieses Kantons ein. Grenzzonen-Regeln und Bearbeitungszeiten variieren je nach Nachbarland und Kanton — klären Sie die Details mit dem Migrationsamt des Kantons Basel oder mit HR während der Bewerbung.
Wie bewerbe ich mich für diese Stelle bei Roche?
Nutzen Sie die Schaltfläche "Jetzt bewerben" auf dieser Seite — sie führt direkt zum Original-Inserat von Roche unter roche.wd3.myworkdayjobs.com, sodass Ihre Bewerbung direkt im Bewerbermanagementsystem des Arbeitgebers landet. Frontaliere Ticino sammelt oder leitet keine Bewerbungen selbst weiter.
