Retail IT Specialist DE/ENG (m/w/d) - 100% — Decathlon

Vollständige Beschreibung

Mission Love technology and want a job that gets you out from behind a desk? We're looking for a hands-on Retail IT Specialist to become the tech backbone for our stores! This isn't your typical office-based IT role. You'll be our go-to expert in the field, ensuring our stores have the robust and reliable digital infrastructure they need to serve our customers. You are a problem-solver, a project leader, and a key partner for our in-store teams. What you'll be doing (Your day-to-day playground):

• Be the IT hero for our stores: You'll be in charge of the entire IT ecosystem for your group of stores—from the network, Wi-Fi, and cash registers to interactive kiosks. You'll perform diagnostics, manage L3 support tickets, and ensure all our hardware is running smoothly.
• Build our future stores: Got a new store opening? You’ll be a key player, responsible for designing and implementing the entire IT setup from scratch, ensuring we're ready for day one.
• Lead cool tech projects: You will manage the deployment of new IT projects directly in our stores. This means communicating with teams, gathering feedback, managing the installation of new equipment, and ensuring everyone is trained and ready for the change.
• Empower our in-store teams: You'll train our store colleagues on IT basics and new tools, creating procedures and guides to help them become more autonomous. Your goal is to make tech easy for everyone. Profil Who we're looking for (Is this you?):
• You are a "roll-up-your-sleeves" kind of person who loves being hands-on and in the field.
• You have 2-3 years of experience in IT support, helpdesk, or IT project management. A Bachelor's degree or a CFC in IT is ideal.
• You are a natural problem-solver with a strong customer service mindset. You're quick to react and always focused on finding a solution.
• You're an autonomous and versatile professional who can manage your own schedule and priorities effectively.
• You are fluent in both German and English .
• You have a valid driving license and are ready to travel. The deal (What's in it for you?):
• A role with freedom: You will initially be based at our site in Onnens (VD) before relocating to our brand-new warehouse in Niederwangen (BE) next spring. To ensure a smooth transition, Decathlon will fully cover your commuting expenses between your home and Onnens until the relocation.
• Fequent travels to visit the stores in your designated area.
• A dynamic team: You'll join a passionate and collaborative IT team. While you'll be based in Spreitenbach, our wider team is currently based in Onnens, and we connect regularly.
• Real growth opportunities: We believe in developing our people. You'll have the chance to get dedicated training, either with your team in Switzerland or with our expert IT teams in other countries. Ready to join our team and make a real impact on our stores? Apply now and let's talk!

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